e learning thesis

An analysis of students' perspectives on e-learning participation – the case of COVID-19 pandemic

International Journal of Information and Learning Technology

ISSN : 2056-4880

Article publication date: 17 May 2021

Issue publication date: 24 June 2021

During the COVID-19 pandemic, educational institutions were forced to shut down, causing massive disruption of the education system. This paper aims to determine the critical factors for the intention to participate in e-learning during COVID-19.

Design/methodology/approach

Data were collected by surveying 131 university students and structural equation modelling technique using PLS-SEM was employed to analysis the data.

The results showed that the COVID-19 related factors such as perceived challenges and COVID-19 awareness not only directly impact students' intention but also such effects are mediated through perceived usefulness and perceived ease of use of e-learning systems. However, the results showed that the educational institution's preparedness does not directly impact the intention of students to participate in e-learning during COVID-19. The results also showed that the gender and length of the use of e-learning systems impact students' e-learning systems use.

Originality/value

These results demonstrated that, regardless of how well the educational institutions are prepared to promote the use of e-learning systems, other COVID-19-related challenges play a crucial role in forming the intention of students to participate in e-learning during the COVID-19 pandemic. Theoretical and practical implications are provided.

• Distance learning
• Higher education
• Online education

Nikou, S. and Maslov, I. (2021), "An analysis of students' perspectives on e-learning participation – the case of COVID-19 pandemic", International Journal of Information and Learning Technology , Vol. 38 No. 3, pp. 299-315. https://doi.org/10.1108/IJILT-12-2020-0220

Emerald Publishing Limited

Copyright © 2021, Shahrokh Nikou and Ilia Maslov

Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode

1. Introduction

The COVID-19 pandemic is the defining global health crisis of our time, and it is adding a fair amount of complexity in how different activities are being conducted ( Adnan and Anwar, 2020 ). Such effects are crucial on higher education, forcing all teaching and learning activities to face a sudden transition to wholly online learning contexts ( Toquero, 2020 ). While the educational environments are still struggling with the digitalisation and digital transformation challenges and finding optimal ways to adapt, the Coronavirus pandemic has fundamentally affected their core: staff and students ( Adedoyin and Soykan, 2020 ; Aristovnik et al. , 2020 ; Strauß and Rummel, 2020 ). For them, the period is inevitably very stressful as all learning and teaching activities – e.g. all classes, meetings, seminars, supervisions and exams were forced to move online within short notice ( Bao, 2020 ; Hodges et al. , 2020 ). Though such transformation is not entirely new for such institutions, they are all now forced to move away from traditional teaching and learning structures to a virtual environment as old education models are no longer adaptable to the challenges of rapidly changing educational environments ( Van Nuland et al. , 2020 ).

In the educational environments, information and communications technology (ICT) has been extensively used to deliver information for education and learning, and e-learning has been an emerging paradigm of modern education ( Sun et al. , 2008 ). E-learning relies on the use of multiple information systems, services and technologies. Information system encompasses information service and information technology (IT), where service is understood as the use of IT. Furthermore, the user experience (UX) and usability of information technology and services also affect e-learning process, not only the technical aspects, but also the social aspects ( Nakamura et al. , 2017 ). Given the relatively recent events in terms of COVID-19 and quarantine situation worldwide, e-learning has become increasingly important as one of the optimal solutions for education ( Radha et al. , 2020 ). We argue that in order to understand better factors influencing individual decision to participate in e-learning in a worldwide quarantine situation, comprehensive research with a holistic approach is needed. Hence, we aim to address this issue by assessing students' experience in their participation in e-learning. Based on this aim, the research question guides this study is What antecedent factors impact students ' intention to participate in e-learning during the COVID-19 quarantine? To answer the stated research question, we develop an integrated theoretical model that encompasses several antecedent factors (perceived challenges during COVID-19, school and teachers' perceived preparedness) and constructs from Technology Acceptance Model (TAM: Davis, 1989 ), perceived usefulness and perceived ease of use ( Yu, 2020 ). We conduct empirical research and collect data through an online survey questionnaire, focusing on university students as the target group. The data will be analysed through structural equation modelling (SEM) using SmartPLS v. 3.

The rest of this paper is structured as follows: Section 2 presents the literature review with the operationalisation of the required terminology and theoretical framework for the study. Section 3 provides the theoretical framework and hypotheses. Section 4 describes the methodology, research design, and data collection. Section 5 provides the results followed by Section 6 , providing discussions. Section 7 concludes the research and outlines the limitations and recommendations for future research.

2. Literature review

2.1 e-learning and participation in e-learning concepts.

To support e-learning, learning management systems (LMS) is increasingly being used, which are e-learning software that can be used to empower teachers to enrich students' learning ( Bansode and Kumbhar, 2012 , p. 415). LMS is a powerful software system enhancing learning and provides automated delivery of the course content and tracking of the learning progress of the students ( Dalsgaard, 2006 ). Sun et al. (2008 , p. 1183) defined e-learning as the use of telecommunication to deliver information for education and training. Garrison and Anderson (2003) defined e-learning participation as teaching and learning facilitated and supported by Internet technologies. In this research, e-learning is defined as the overall technological system to deliver teaching, whereas participation in e-learning is the act of use of telecommunication to deliver teaching and learning within such a system. Khan (2004) defined e-learning as an iterative process that goes from the planning stage through design, production and evaluation to delivery and maintenance stages. However, there are both advantages and disadvantages to e-learning. On a positive side, e-learning allows for a learner-centred, self-paced, cost-effective way of learning and on a negative side, there is a lack of social interactions, higher degrees of frustration and confusion, with higher preparation time for instructors ( Zhang et al. , 2012 ).

Sun et al. (2008) stated that personal perceptions about e-learning could influence attitudes and impact whether a user would intend to use to e-learning in the future. Uppal et al. (2018) and Kim and Frick (2011) mentioned that the supportiveness of the service, information quality and system quality are different aspects of e-learning quality, which could also impact the decision of the users. Moreover, Benigno and Trentin (2000) stated that e-learning is potentially affected by factors such as student characteristics, student-student interaction, learning materials, learning environment, and information technology (IT). Also, Selim (2007) mentioned that there are eight critical success factors of participation in e-learning (e.g. instructor’s attitude towards and control of the technology and student motivation and technical competency). Furthermore, Sun et al. (2008) suggested that perceived e-learning satisfaction is depended on the six dimensions: learner, instructor, course, technology, design and environmental. Sun et al. (2008) concluded that learner computer anxiety, instructor attitude toward e-learning, e-learning course flexibility, e-learning course quality, perceived usefulness, perceived ease of use, and diversity in assessments were the critical factors affecting learner's perceived satisfaction.

Garavan et al. (2010) conceptualised participation in e-learning and quantitatively validated the research model. In their model, the participation in e-learning is formed by the general-person characteristics (e.g. age and social class), motivation to learn and instructional design characteristics of e-learning (content quality and learner support, feedback and recognition). Additionally, the perceived barriers and enablers to e-learning are potentially affected by the proper instructional design of e-learning. Fleming et al. (2017) identified that predictors of future use and overall satisfaction from using e-learning are low perceived complexity of the e-learning system, the knowledge of e-learning, and available technical support for e-learning. Zhang et al. (2012) presented a research model that evaluates the impact of multiple factors on the intention to continue participation in the e-learning systems. Zhang et al. (2012) concluded that the intention to participate depends directly and indirectly on the psychological safety communication climate, on the perceived responsiveness of e-learning system and self-efficacy, as well as satisfaction from the previous use of the system. Furthermore, satisfaction and membership of the community were found to affect the intention to continue participation in e-learning.

2.2 Blended learning: boundaries between physical and virtual

Hrastinski (2008) stated that e-learning participation does not only occur online but also takes place offline. This is mainly due to the fact that e-learning requires time and energy to learn, communication, thinking and assessing what learners have obtained from e-learning communities in more traditional learning settings. Literature on e-learning is primarily on the so-called blended learning of physical and digital learning and Anthony et al. (2020) stated that blended learning (BL) has been increasing in popularity and demand. However, recent literature on the issue seems to be dominated with the factors of educator presence in online settings, interactions between students, teachers and content, and designed connections between online and offline activities as well as between campus-related and practice-related activities.

Wilson (2009 , p. 20) stated that “learning space continuum has two types of conditions at its extremities, wholly independent self-directed unstructured learning at one end and structured teacher-led didactic learning environments at the other”. Furthermore, Wilson (2009) identified different places for learning spectrums, ranging from unstructured that corresponds to home, bar, cafe or gym to lecture theatre and seminar places for holding workshops. The notion of learning space continuum may become necessary when we take into consideration e-learning. As Ellis and Goodyear (2016 , p. 150) identified, the “boundaries” between the physical and the virtual are become less transparent and more permeable, in addition to the greater need of students of being capable of using digital technologies to discover and construct knowledge that is meaningful to them.

Hence, we argue that e-learning participation cannot be defined narrowly as a specific activity in a specific context, but rather a range of activities, some of which may be even blended with the physical (more traditional) learning and interaction with teachers or other students in a more structured or unstructured manner. This could have a significant impact on the way not only e-learning, but the overall learning process is structured, including how the different technologies are used, how the instructional learning programs are structured, what are the social interrelationships between the students, instructors, organisations, and how the success of learning is measured.

2.3 COVID-19, quarantine and e-learning

Kaplan et al. (2020) stated that a third of the global population worldwide was on a quarantine lockdown in order to limit the spread of the COVID-19. This action led to the social distancing and thus fewer social connections, which also included closures of commercial enterprises and higher educations, resulting in limited physical presence and social interactions between the people. The impact of COVID-19 is also seen in the educational environments, with a potential to experience unparalleled transformations, just as many other human spheres of behaviour, which are facilitated by the advents in the development of IT, such as 5G ( Kaplan et al. , 2020 , p. 4). Paraschi (2020 , p. 19) stated that e-learning might even be an alternative activity that is to help communities previously relying on other activities, such as competitive educational and training e-learning programs blended with on-site summer schools in a Greek island as a replacement for tourism, which suffered greatly during the COVID-19 pandemic.

However, there are multiple challenges related to e-learning that come as a result of COVID-19. For instance, Almaiah et al. (2020) identified the critical challenges and factors of e-learning system usage during COVID-19 pandemic. In the research, the authors covered the topics of e-learning system quality, trust, culture, self-efficacy, and issues of financial support, change management and technical maintenance, all of which were mentioned as potentially influential factors of e-learning adoption. Moreover, we argue that COVID-19 pandemic is a challenge impacting the approach to e-learning, thus requiring adaptation and innovation in higher education to cope with the posed challenge. Alea et al. (2020) have evaluated the perceptions among the teachers about the impact of COVID-19 and the community quarantine on the distance learning and found multiple challenges related to it, as well as individual issues with preparedness for delivering distance learning. Also, Abbasi et al. (2020) stated that students did not prefer e-teaching over face-to-face teaching during the lockdown situation, and that administration and faculty members must take necessary measures to improve e-learning during the lockdown. Favale et al. (2020) stated that in the context of 80–90% of people in Italy staying at home during the quarantine, remote working and online collaboration exploded in an Italian university. Thus, the research on participation in e-learning in the context of COVID-19 is very relevant and timely.

2.4 Information service, information systems and information technology

In literature, information service is defined as “a component of an information system representing a well-defined business unit that offers capabilities to realise business activities and owns resources (data, rules, roles) to realise these capabilities” ( Ralyté et al. , 2015 , p. 39). Furthermore, Wijnhoven and Kraaijenbrink (2008 , p. 93) suggested that information services are “services that facilitate the exchange of information goods with or without transforming these goods”. The authors (2008, p. 114) stated that “information services have a lot in common with other types of information systems”, hence implying that the information services are distinct from the information systems. Importantly, it is necessary to outline that information system (IS) is defined as any combination of information technology (IT) and people's activities using that technology ( Gupta, 2000 ).

Accordingly, IT consists of telecommunications, computing, and content, whereby different types of IT are represented at the intersections (e.g. Internet being partly computing, and partly telecommunications). Hence, one may wonder about the exact definitions of an information service, an information system, an information technology and what is the interrelation between them. It is essential to underline that the terms are potentially having blurry boundaries and are hard to define. For the purposes of this particular study, information service is defined as the use of information technology by people. However, the information system of e-learning at large is not considered to be limited only to LMS such as Moodle as there are many other physical and virtual information services that could facilitate e-learning. This study will try to focus on the information services of e-learning that facilitate participation over IT.

3. Theoretical framework and hypothesis development

Ke and Hoadley (2009) suggested that there is no “one size fits all frameworks” when evaluating online learning communities. From the literature on e-learning, there are a number of identified antecedent factors that could potentially influence participation in e-learning. Besides, factors related to the current situation of pandemic (COVID-19) may also impact the participation in e-learning. The research model for this study is developed based on the literature review outlined above. Firstly, several antecedent factors that may affect participation in e-learning are identified. Secondly, these factors are used to build a theoretical framework which will be evaluated and examined empirically.

3.1 COVID-19 related factors

At the time of writing the paper, the research on the COVID-19 is new, as it is a relatively recent event. Hence, the exploratory purpose of the paper is to identify potential factors that may impact e-learning participation in quarantine time. Therefore, we aim to review the most recently published studies on this topic. For example, Alea et al. (2020) have recently performed a research on the opinions of teachers concerning the preparedness and challenges that the university might face when adopting e-learning in the times of the quarantine. They empirically evaluated the (1) awareness of the COVID-related situation, (2) the teacher's readiness and school's preparedness to conduct distance learning, and (3) perceived challenges in distance learning education ( Musingafi et al. , 2015 ). In this study, nevertheless, as we plan to survey students instead of teachers, we adapt the same survey questions and modify them slightly to fit the context of our study. As such, we use (1) awareness of COVID-19, (2) perceived challenges to participate in e-learning during the quarantine, (3) perceived educational institutions preparedness [perceived teachers' preparedness and perceived school's preparedness] to conduct distance learning, as the COVID-19 related factors to examine the students' intention to e-learning participation.

Awareness of COVID-19 has a positive effect on the intention to e-learning participation.

Awareness of COVID-19 has a positive effect on perceived usefulness.

Awareness of COVID-19 has a positive effect on perceived ease of use.

Perceived challenges during COVID-19 has a negative effect on the intention to e-learning participation.

Perceived challenges during COVID-19 has a negative effect on perceived usefulness.

Perceived challenges during COVID-19 has a negative effect on perceived ease of use.

Perceived educational institutions preparedness during COVID-19 has a positive effect on the intention to e-learning participation.

Perceived educational institutions preparedness during COVID-19 has a positive effect on perceived usefulness.

Perceived educational institutions preparedness during COVID-19 has a positive effect on perceived ease of use.

3.2 Perceived usefulness of e-learning

Perceived usefulness has a significant effect on the intention to e-learning participation.

3.3 Perceived ease of use of e-learning

Perceived ease of use has a significant effect on the intention to e-learning participation.

Perceived ease of use has a significant effect on perceived usefulness.

3.4 Intention to participate in e-learning

In the current study, our dependent variable is e-learning participation, which is measured by the student's intention to participate. There may be multiple different factors that could affect the intention of students to participate in e-learning during the quarantine situation. Prior studies in e-learning research use intention to participate in e-learning ( Masrom, 2007 ; Tselios et al. , 2011 ; Zhang et al. , 2012 ; Park, 2009 ) as the outcome variable.

Moreover, we intend to examine several potential individual characteristics as control variables when assessing the model. We argue that the younger students are more accepting the use of IT for learning. Evidence is paradoxical in this aspect, as Fleming et al. (2017) stated that age does not impact the intention of using e-learning. Ong and Lai (2006) stated that gender might indirectly affect the acceptance of e-learning, as men and women had different perceptions of PU and PEOU of e-learning systems. The theoretical framework model is provided in Figure 1 .

4. Methodology

The data collection was done between 15 August to 15 October 2020 through an online survey when closure of all educational institution, specifically higher education was announced by the Finnish government started from March 2020. Prior to the primary data collection, survey items (instruments) to measure five factors predicting the use of e-learning during COVID-19 among higher education students were adopted from previously validated studies and based on the adaptation process, the items for the current study were slightly modified suit the contexts of the study, COVID-19 and e-learning.

The items for measuring COVID-19 awareness (three items), perceived teachers and school preparedness (six items) and perceived COVID-19 challenges (four items) all were derived from Alea et al. (2020 , pp. 134–136). Survey items for measure perceived usefulness (four items) and perceived ease of use (four items) were derived from Masrom (2007) and Davis (1989) . Finally, items for measuring intention to participate in e-learning during the COVID-19 were derived from Lee et al. (2009) and Davis (1989) . The model measurement and assessment of the constructs were done through the use of SmartPLS 3.2 that was guided by the procedures of Partial Least Squares Structural Equation Modelling (PLS-SEM).

4.1 Data collection

During the school closures, the survey instrument was distributed through an online survey application. The data were obtained only from those respondents who indicated they are currently university students. As mentioned, the data collection was formed in the course of two months, and over 350 invitations were sent. After the closure of the survey, 153 responses were received. Upon further examination of the completeness of the data and removing unengaged responses or those who indicated that they are not currently students, in total, 131 responses were included in the dataset for further analysis.

5.1 Descriptive statistics

Of the respondents, 73 (55.7%) were female, while 56 (42.7%) respondents were males, and two did not want to reveal their gender. The average age of respondents was 25 years old with (standard dev. = 6.1). Moreover, the highest degree of the respondents was as follow: high school diploma ( N  = 63), bachelor's degree ( N  = 40), master's degree ( N  = 19), and PhD or other ( N  = 9). We also asked respondents to indicate how long in total have they been using e-learning systems. The following information was retrieved; less than a year ( N  = 61), between one to three years ( N  = 37), more than three years ( N  = 32) and only one respondent indicated has never used such learning systems. We also asked the respondent to indicate to what extent the instructor's teaching style would impact their decision to participate in e-learning. We asked, “the instructor encourages and motivates me to use e-learning”, or “the instructor's style of presentation holds my interest”. The results showed that 36 students thought the teaching style of the instructor would motivate and encourage them to use e-learning systems and interestingly 23 students mentioned it does not affect their intention or the effect is not considerable. Regarding the second question, we found 28 students who believed that the instructor's presentation style would have a substantial impact on their intention to use e-learning systems to participate in e-learning. The same number of ( N  = 28) students believed that the instructor's presentation style does not at all play a role in their decision to use such systems for e-learning participation, or the effect is somewhat limited.

5.2 Measurement results

In the following, we report on the data analysis at the measurement model, which refers to the assessment of the measures' reliability and their validity. In doing so, we computed: (1) item (indicator) loadings and internal consistency reliability, (2) convergent validity, and (3) discriminant validity ( Hair et al. , 2019 ).

5.2.1 Item loadings and internal consistency reliability

PLS-SEM results were utilised for the item loadings in this study. Table 1 shows the detail of item loadings. As shown in Table 1 , all item loadings (except one item PCHA_2 with the slightly lower value) satisfied the recommended loading values of >0.70 ( Hair et al. , 2019 ). However, from the algorithm process in PLS-SEM, one item (indicator) from the COVID-19 awareness (CAWA_3) was dropped. Therefore, 24 items remained for the next step of the PLS-SEM analysis. Internal consistency reliability refers to the evaluation findings for the statistical consistency across survey items (indicators). According to Hair et al. (2019) , internal consistency reliability should be reported through Cronbach's alpha ( α ) and Composite Reliability (CR). Therefore, we computed these two tests and the values achieved were all above to the recommended threshold of 0.70 ( Hair et al. , 2019 ) providing good internal consistencies.

5.2.2 Convergent validity and discriminant validity

Convergent validity is a statistical measure that assesses the construct validity, and it suggests that assessments having similar or same constructs should be positively related. Regarding the convergent validity, the value s of average variance extracted (AVE) must be reported. As shown in Table 1 , all the AVE values were above the recommended threshold of 0.50.

Discriminant validity test examines the extent to which a construct is different from other constructs ( Hair et al. , 2019 ). In order to report the values, the Fornell Larcker criterion will be used, and the AVE scores of a construct should be lower than the shared variance for all model constructs. As shown in Table 2 , all the AVE scores satisfied this condition, and therefore, the discriminant validity was established based on the evaluation of the Fornell Larcker criterion ( Fornell and Larcker, 1981 ).

However, as we used the PLS-SEM approach to perform the data analysis, we also assessed the discriminant validity through the Heterotrait-Monotrait Ratio of Correlations (HTMT). Discriminant validity problems also appear when HTMT values are higher than 0.90. The construct can be similar if HTMT shows a value of >0.90, which in this case, it indicates the lack of discriminant validity. Table 3 shows the HTMT values, and as it is indicated, all values were lower than 0.90.

We also examined the collinearity by reporting Variance Inflation Factor (VIF) values. The collinearity will be an issue if the VIF value is above 3.00 ( Hair et al. , 2019 ). Perceived usefulness (VIF = 1.663) and perceived ease of use (VIF = 1.559) are the predictor of intention to participate in e-learning during the COVID-19. Moreover, COVID-19 awareness is the predictor of perceived usefulness (VIF = 1.064) and perceived ease of use (VIF = 1.064). Perceived educational institutions preparedness predict perceived usefulness (VIF = 1.087) and perceived ease of use (VIF = 1.087). Perceived COVID-19 challenges predict perceived usefulness (VIF = 1.088) and perceived ease of use (VIF = 1.088). Therefore, the collinearity test results show that collinearity does not emerge as an issue in this study ( Hair et al. , 2019 ).

5.3 Structural results

The structural model assessment was performed following Hair et al. (2019) recommendation. In order to assess the path coefficient between endogenous and exogenous constructs, the sample was bootstrapped through 5.000 sub-sampling. The results of the SRMR indicator estimating the goodness of fit of the structural model was 0.065. The structural results showed that most of the hypotheses were supported ( Table 4 and Figure 2 ). The outcome variable, i.e. intention to participate in e-learning was explained by variance of 69%. Moreover, the perceived usefulness and perceived ease of use were explained by variance of 21% and 15%, respectively. The SEM results showed that the path between COVID-19 awareness to intention to participate in e-learning was significant ( β  = 0.192; t  = 3.220; p  = 0.001); therefore, H1 was supported by the model. The SEM results also showed that the path between COVID-19 awareness to perceived usefulness ( β  = 0.243; t  = 2.748; p  = 0.005) was significant; thus H1a was supported by the model. However, the COVID-19 awareness to perceived ease of use was not significant; thus H1b was rejected by the model.

The SEM results showed that the path between perceived challenges, as expected, negatively impact intention to participate in e-learning ( β  = −0.186; t  = 2.789; p  = 0.005); therefore, H2 was supported by the model. The SEM results also showed that the path between perceived challenges during the COVID-19, as expected, negatively impact both perceived usefulness ( β  = −0.36; t  = 4.599; p  = 0.001) and ( β  = −0.246; t  = 3.167; p  = 0.002), thus H2a and H2b were both supported by the model. In addition, the SEM results showed that the path between perceived educational institutions preparedness to intention to participate in e-learning was not significant; therefore, H3 was rejected by the model. This finding is similar to Zia (2020) who also found that the curriculum and technology have a negative impact on the online classes during the COVID-19 pandemic. Furthermore, the SEM results showed that the path between perceived educational institutions preparedness to PU was also not significant; thus H3a was rejected by the model. However, perceived educational institutions preparedness to PEOU was significant ( β  = 0.235; t  = 2.365; p  = 0.02), thus H3b was supported by the model. Finally, the strongest relationship emerged between the path from perceived usefulness to participate in e-learning ( β  = 0.623; t  = 9.225; p  = 0.001); therefore, H4 was supported by the model. However, the results showed that the path between perceived ease of use to participate in e-learning was significant was not significant; thus, H5 was rejected by the model. As per path between PEOU to PU, the SEM results showed a significant effect of PEOU to PU ( β  = 0.484; t  = 6.220; p  = 0.001); thus H5a was supported by the model.

We also examined the mediating effect of perceived usefulness and ease of use between the COVID-19 related factors and intention to participate in e-learning. To do so, we first accounted for the results of total indirect effects and then examined the specific indirect effects values, as PLS-SEM procedures required. The mediation test results showed the total indirect effects for the paths between COVID-19 awareness ( β  = 0.161; t  = 2.618; p  = 0.01), and perceived challenges ( β  = −0.251; t  = 4.630; p  = 0.001) to intention to participate in e-learning were significant, indicating that there might be mediation effects in these path relationships. Therefore, we checked the specific indirect effects values and found that theses paths are mediated only through perceived usefulness. The result showed that the paths between COVID-19 awareness ( β  = 0.152; t  = 2.553; p  = 0.01) and perceived challenges ( β  = −0.224; t  = 4.187; p  = 0.001) to intention to participate in e-learning were partially mediated through perceived usefulness. Finally, the effect of perceived educational institutions preparedness to intention to participate in e-learning was only realised through the mediating effect of PEOU-PU ( β  = 0.07; t  = 2.218; p  = 0.03).

5.4 Multigroup analysis (MGA)

The research model was further investigated to see if the demographic characteristics of the respondents impact the path relationships in the model. To do so, we used the gender, and the average time the participant used the e-learning system in their e-learning activities. These two variables were used as control variables, and then we ran multigroup analysis (MGA) with PLS-SEM. The MGA results showed that respondents are different in some paths (see Table 5 ). For example, the path between perceived teachers and school's preparedness to perceived usefulness was only significant for males ( β  = 0.261; t  = 1.995; p  = 0.05). The MGA results also showed that the path relationships between perceived challenges to (1) intention to participate in e-learning, (2) PU and (3) PEOU, were significant only for females. Therefore, the perceived challenges of COVID-19 could be considered as an important and influential factor influencing directly the decision-making of the students in e-learning participation. Finally, the path between the COVID-19 awareness to PEOU was only significant for females ( β  = 0.332; t  = 3.406; p  = 0.001).

We also divided respondents into two groups based on their use of e-learning systems; group 1 included those who indicated they have experienced and used such systems for less than a year ( N  = 61), group two for those who indicated they have experienced and used such systems for more than one year ( N  = 69). The MGA results showed that the path between perceived educational institutions preparedness and PEOU was only significant for Group 1, those who mentioned that they had used the e-learning system for less than one year. However, more differences were observed in paths between COVID-19 awareness and perceived challenges to intention to participate in e-learning, as well as the path between perceived challenges to PEOU, such that the effects of these two path relationships were only significant for respondents in Group 2 (see Table 5 ).

6. Discussion

The SEM analysis revealed that the students' intention to participate in e-learning is significantly affected by the COVID-19 awareness and perceived challenges of the pandemic. It may be because of the subjective nature of the studied phenomena, which relies on the factors that relate to the individual (i.e. awareness and perceived challenges of the pandemic). These finding are similar to Raza et al. (2020) who also stated that there is need for improving the e-learning experience among students and escalating their intention to use such learning systems. Moreover, the perceived educational institution's preparedness (i.e. teachers and schools) seems to affect the intention to participate in e-learning only through the mediating effect of PEOU-PU. It may suggest that students do not see educational institutions' preparedness by itself as a motivating factor to use the e-learning system. It may also suggest that educational institutions have not been appropriately prepared to fully utilise the functionalities of e-learning systems (e.g. usefulness) facilitating the students' learning.

Moreover, the structure results showed that the awareness of COVID-19 situation might affect the usefulness of e-learning systems, but not the extent to which the use of such systems is easy. Given the pandemic requirements for safety via the social distancing and distance learning, students might consider e-learning systems as a better and safer alternative towards conventional in campus education. In other words, students have no other alternative left other than adapting to the dynamic situation and accepting to use e-learning systems to cope with the changes in their learning modes. Interestingly and as expected, the perceived challenges of COVID-19 situation seem to be a very influential factor determining the perceived value of e-learning systems and the intention to use them, however, it should be noted that the effect is negative. It may suggest that emotional and stress management of students is highly crucial for e-learning in the quarantine times.

Ong and Lai (2006) found that gender might impact the participation in e-learning through the perceived usefulness and perceived ease of use of e-learning systems. In the current paper, it was found the gender of the students impact their decision in e-learning participation. We would suggest that the perceived challenges of COVID-19 situation are having a more pronounced negative effect on female students than on their male counterpart. Plausibly, this might be due to the females' perceptions of their computer self-efficacy, which is crucial for e-learning ( Zhang et al. , 2012 ). In a similar vein, we would argue that the personality variations across genders may affect the results of why COVID-19 awareness has a significant impact on PEOU and the effect is only for females and why perceived preparedness has a significant impact on PU and that the effect is realised only for males. However, the latter may also be explained by the fact that males are more things-oriented, whereas females are people-oriented ( Su et al. , 2009 ). Hence, suggesting that males could potentially see more connections between e-learning systems' functionality (usefulness) and how these were improved by the preparedness of educational institutions.

The fact that the path between perceived educational institutions preparedness and PEOU was significant for those who used e-learning systems for a year or less may indicate that the educational institution's preparedness is only able to help an inexperienced user of e-learning systems by providing sufficient support and relevant information in the times of the pandemic. More experienced users of e-learning systems may have learned how to use them; hence the preparedness did not affect their perception of ease-of-use of e-learning systems. Contrarily, for experienced users who have used e-learning systems longer than a year, it may be that they are able to put the perceived challenges in perspective to the times when e-learning was not the main and the only mode of learning. The experience of use of e-learning systems is logically expected to be highly correlated with the age and the education level; hence, it could be hard to pinpoint whether differences come from the experience or other demographic variables.

7. Conclusions

The education of university students has been interrupted due to COVID-19 pandemic. The current situation has imposed unique challenges of smoothly maintaining the process of teaching and learning, as such e-learning has become an immediate solution to cope with the disruption in higher education. The results of this research revealed several theoretical implications. The first being the extension of the Technology Acceptance Model (TAM: Davis, 1989 ) for making it relevant to the current COVID-19 situation, and its application in the context of higher education to assess students' intention to use e-learning systems. The core theoretical focus of this study was to develop a conceptual model to identify factors impacting the students' intention to e-learning participation during the COVID-19 pandemic. This paper theoretically contributes to the literature by showing that the awareness of and the perceived challenges of the COVID-19 pandemic situation were the most significant factors influencing e-learning participation during the COVID-19 pandemic. As students' awareness of COVID-19 pandemic is increased, they would be more willing to achieve their education goals through the use of e-learning systems, especially when they are socially isolated, campus education is restricted and have to perform their studies mostly online. Moreover, the findings showed that no matter how well prepared the educational institutions (teachers and schools) are, the usefulness of e-learning systems still plays the leading role in enhancing the students' intention to participate in e-learning. Surprisingly, we did not find any direct impact of ease of use of e-learning systems to the intention of e-learning participation. Perhaps, blended learning (offline and online education) could be still the most proffered modes of learning for the students. In other words, a blended approach, where traditional teaching is combined with online teaching, should have ushered the students to participate in e-learning.

Alea et al. (2020) have found that there are multiple challenges in terms of educational preparedness during the COVID-19. However, in this study, it was found that educational institutions preparedness has little to no effect on the intention to participate in e-learning. Thus, the educational institutions are advised to consider the findings of this study to review their approaches to address their politics regarding e-learning in the times of the quarantine. We also found that the effects of the perceived pandemic challenges and educational institutions preparedness are different for experienced and inexperienced users of e-learning systems as well as among female and male students. As such, gender should be considered as a crucial factor in e-learning initiative taken by the educational institutions. Perceived challenges seem to have the most negative impact on women in the pandemic situation and their participation in e-learning. Sun et al. (2008) suggested that personal perceptions about e-learning affect the intention to participate in e-learning. In our study, it seems that the intention to participate in e-learning is affected by the perceptions about the contextual situation, such as about the current pandemic situation, perceived challenges it creates, and how does the educational institution prepare itself to tackle the situation.

7.1 Limitations

One of the drawbacks of the current research is the sample size used that can be expanded to achieve more generalisable findings. The conceptual model was developed for the purpose of this research, and therefore, the structural results and findings should be interpreted carefully. The size of the dataset and the sampling strategy might be other sources of potential errors. Since the data were collected through an online survey and during the COVID-19 pandemic situation, it is very hard to evaluate and assess whether the respondents answered questions as accurate as possible. Finally, this study took place in Finland, and might not apply to other countries due to different COVID-19 situation, regulations and imposed restriction during the current situation.

7.2 Future research

This research has uncovered interesting manifold insights about the different COVID-19 related factors on e-learning at educational institutions. As such, future research may utilise the conceptual model developed in this research and aim to explore further findings in other contexts. For instance, by investigating what encourages students to participate in e-learning more and why education institutions preparedness (both teachers and schools) does not account for higher intention to participate in e-learning. Students' perceptions could also be explored qualitatively. For example, why and how exactly awareness about COVID-19 encourages more intention to use e-learning systems. Future research is also advised on exploring further how educational institutions should become better prepared for future events, if they may occur, such as one we are witnessing in the current pandemic situation.

Theoretical model

Structural model

Reflective indicator loadings and internal consistency reliability

Discriminant validity (HTMT)

Structural results

Multigroup analysis results

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Adaptive e-learning environment based on learning styles and its impact on development students' engagement

• Hassan A. El-Sabagh   ORCID: orcid.org/0000-0001-5463-5982 1 , 2  

International Journal of Educational Technology in Higher Education volume  18 , Article number:  53 ( 2021 ) Cite this article

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Adaptive e-learning is viewed as stimulation to support learning and improve student engagement, so designing appropriate adaptive e-learning environments contributes to personalizing instruction to reinforce learning outcomes. The purpose of this paper is to design an adaptive e-learning environment based on students' learning styles and study the impact of the adaptive e-learning environment on students’ engagement. This research attempts as well to outline and compare the proposed adaptive e-learning environment with a conventional e-learning approach. The paper is based on mixed research methods that were used to study the impact as follows: Development method is used in designing the adaptive e-learning environment, a quasi-experimental research design for conducting the research experiment. The student engagement scale is used to measure the following affective and behavioral factors of engagement (skills, participation/interaction, performance, emotional). The results revealed that the experimental group is statistically significantly higher than those in the control group. These experimental results imply the potential of an adaptive e-learning environment to engage students towards learning. Several practical recommendations forward from this paper: how to design a base for adaptive e-learning based on the learning styles and their implementation; how to increase the impact of adaptive e-learning in education; how to raise cost efficiency of education. The proposed adaptive e-learning approach and the results can help e-learning institutes in designing and developing more customized and adaptive e-learning environments to reinforce student engagement.

Introduction

In recent years, educational technology has advanced at a rapid rate. Once learning experiences are customized, e-learning content becomes richer and more diverse (El-Sabagh & Hamed, 2020 ; Yang et al., 2013 ). E-learning produces constructive learning outcomes, as it allows students to actively participate in learning at anytime and anyplace (Chen et al., 2010 ; Lee et al., 2019 ). Recently, adaptive e-learning has become an approach that is widely implemented by higher education institutions. The adaptive e-learning environment (ALE) is an emerging research field that deals with the development approach to fulfill students' learning styles by adapting the learning environment within the learning management system "LMS" to change the concept of delivering e-content. Adaptive e-learning is a learning process in which the content is taught or adapted based on the responses of the students' learning styles or preferences. (Normadhi et al., 2019 ; Oxman & Wong, 2014 ). By offering customized content, adaptive e-learning environments improve the quality of online learning. The customized environment should be adaptable based on the needs and learning styles of each student in the same course. (Franzoni & Assar, 2009 ; Kolekar et al., 2017 ). Adaptive e-learning changes the level of instruction dynamically based on student learning styles and personalizes instruction to enhance or accelerate a student's success. Directing instruction to each student's strengths and content needs can minimize course dropout rates, increase student outcomes and the speed at which they are accomplished. The personalized learning approach focuses on providing an effective, customized, and efficient path of learning so that every student can participate in the learning process (Hussein & Al-Chalabi, 2020 ). Learning styles, on the other hand, represent an important issue in learning in the twenty-first century, with students expected to participate actively in developing self-understanding as well as their environment engagement. (Klasnja-Milicevic et al., 2011 ; Nuankaew et al., 2019 ; Truong, 2016 ).

In current conventional e-learning environments, instruction has traditionally followed a “one style fits all” approach, which means that all students are exposed to the same learning procedures. This type of learning does not take into account the different learning styles and preferences of students. Currently, the development of e-learning systems has accommodated and supported personalized learning, in which instruction is fitted to a students’ individual needs and learning styles (Beldagli & Adiguzel, 2010 ; Benhamdi et al., 2017 ; Pashler et al., 2008 ). Some personalized approaches let students choose content that matches their personality (Hussein & Al-Chalabi, 2020 ). The delivery of course materials is an important issue of personalized learning. Moreover, designing a well-designed, effective, adaptive e-learning system represents a challenge due to complication of adapting to the different needs of learners (Alshammari, 2016 ). Regardless of using e-learning claims that shifting to adaptive e-learning environments to be able to reinforce students' engagement. However, a learning environment cannot be considered adaptive if it is not flexible enough to accommodate students' learning styles. (Ennouamani & Mahani, 2017 ).

On the other hand, while student engagement has become a central issue in learning, it is also an indicator of educational quality and whether active learning occurs in classes. (Lee et al., 2019 ; Nkomo et al., 2021 ; Robinson & Hullinger, 2008 ). Veiga et al. ( 2014 ) suggest that there is a need for further research in engagement because assessing students’ engagement is a predictor of learning and academic progress. It is important to clarify the distinction between causal factors such as learning environment and outcome factors such as achievement. Accordingly, student engagement is an important research topic because it affects a student's final grade, and course dropout rate (Staikopoulos et al., 2015 ).

The Umm Al-Qura University strategic plan through common first-year deanship has focused on best practices that increase students' higher-order skills. These skills include communication skills, problem-solving skills, research skills, and creative thinking skills. Although the UQU action plan involves improving these skills through common first-year academic programs, the student's learning skills need to be encouraged and engaged more (Umm Al-Qura University Agency, 2020 ). As a result of the author's experience, The conventional methods of instruction in the "learning skills" course were observed, in which the content is presented to all students in one style that is dependent on understanding the content regardless of the diversity of their learning styles.

According to some studies (Alshammari & Qtaish, 2019 ; Lee & Kim, 2012 ; Shih et al., 2008 ; Verdú, et al., 2008 ; Yalcinalp & Avc, 2019 ), there is little attention paid to the needs and preferences of individual learners, and as a result, all learners are treated in the same way. More research into the impact of educational technologies on developing skills and performance among different learners is recommended. This “one-style-fits-all” approach implies that all learners are expected to use the same learning style as prescribed by the e-learning environment. Subsequently, a review of the literature revealed that an adaptive e-learning environment can affect learning outcomes to fill the identified gap. In conclusion: Adaptive e-learning environments rely on the learner's preferences and learning style as a reference that supports to create adaptation.

To confirm the above: the author conducted an exploratory study via an open interview that included some questions with a sample of 50 students in the learning skills department of common first-year. Questions asked about the difficulties they face when learning a "learning skills" course, what is the preferred way of course content. Students (88%) agreed that the way students are presented does not differ according to their differences and that they suffer from a lack of personal learning that is compatible with their style of work. Students (82%) agreed that they lack adaptive educational content that helps them to be engaged in the learning process. Accordingly, the author handled the research problem.

This research supplements to the existing body of knowledge on the subject. It is considered significant because it improves understanding challenges involved in designing the adaptive environments based on learning styles parameter. Subsequently, this paper is structured as follows: The next section presents the related work cited in the literature, followed by research methodology, then data collection, results, discussion, and finally, some conclusions and future trends are discussed.

Theoretical framework

This section briefly provides a thorough review of the literature about the adaptive E-learning environments based on learning styles.

Adaptive e-learning environments based on learning styles

The adaptive e-learning employment in higher education has been slower to evolve, and challenges that led to the slow implementation still exist. The learning management system offers the same tools to all learners, although individual learners need different details based on learning style and preferences. (Beldagli & Adiguzel, 2010 ; Kolekar et al., 2017 ). The interactive e-learning environment requisite evaluating the learner's desired learning style, before the course delivery, such as an online quiz or during the course delivery, such as tracking student reactions (DeCapua & Marshall, 2015 ).

In e-learning environments, adaptation is constructed on a series of well-designed processes to fit the instructional materials. The adaptive e-learning framework attempt to match instructional content to the learners' needs and styles. According to Qazdar et al. ( 2015 ), adaptive e-learning (AEL) environments rely on constructing a model of each learner's needs, preferences, and styles. It is well recognized that such adaptive behavior can increase learners' development and performance, thus enriching learning experience quality. (Shi et al., 2013 ). The following features of adaptive e-learning environments can be identified through diversity, interactivity, adaptability, feedback, performance, and predictability. Although adaptive framework taxonomy and characteristics related to various elements, adaptive learning includes at least three elements: a model of the structure of the content to be learned with detailed learning outcomes (a content model). The student's expertise based on success, as well as a method of interpreting student strengths (a learner model), and a method of matching the instructional materials and how it is delivered in a customized way (an instructional model) (Ali et al., 2019 ). The number of adaptive e-learning studies has increased over the last few years. Adaptive e-learning is likely to increase at an accelerating pace at all levels of instruction (Hussein & Al-Chalabi, 2020 ; Oxman & Wong, 2014 ).

Many studies assured the power of adaptive e-learning in delivering e-content for learners in a way that fitting their needs, and learning styles, which helps improve the process of students' acquisition of knowledge, experiences and develop their higher thinking skills (Ali et al., 2019 ; Behaz & Djoudi, 2012 ; Chun-Hui et al., 2017 ; Daines et al., 2016 ; Dominic et al., 2015 ; Mahnane et al., 2013 ; Vassileva, 2012 ). Student characteristics of learning style are recognized as an important issue and a vital influence in learning and are frequently used as a foundation to generate personalized learning experiences (Alshammari & Qtaish, 2019 ; El-Sabagh & Hamed, 2020 ; Hussein & Al-Chalabi, 2020 ; Klasnja-Milicevic et al., 2011 ; Normadhi et al., 2019 ; Ozyurt & Ozyurt, 2015 ).

The learning style is a parameter of designing adaptive e-learning environments. Individuals differ in their learning styles when interacting with the content presented to them, as many studies emphasized the relationship between e-learning and learning styles to be motivated in learning situations, consequently improving the learning outcomes (Ali et al., 2019 ; Alshammari, 2016 ; Alzain et al., 2018a , b ; Liang, 2012 ; Mahnane et al., 2013 ; Nainie et al., 2010 ; Velázquez & Assar, 2009 ). The word "learning style" refers to the process by which the learner organizes, processes, represents, and combines this information and stores it in his cognitive source, then retrieves the information and experiences in the style that reflects his technique of communicating them. (Fleming & Baume, 2006 ; Jaleel & Thomas, 2019 ; Jonassen & Grabowski, 2012 ; Klasnja-Milicevic et al., 2011 ; Nuankaew et al., 2019 ; Pashler et al., 2008 ; Willingham et al., 2105 ; Zhang, 2017 ). The concept of learning style is founded based on the fact that students vary in their styles of receiving knowledge and thought, to help them recognizing and combining information in their mind, as well as acquire experiences and skills. (Naqeeb, 2011 ). The extensive scholarly literature on learning styles is distributed with few strong experimental findings (Truong, 2016 ), and a few findings on the effect of adapting instruction to learning style. There are many models of learning styles (Aldosarim et al., 2018 ; Alzain et al., 2018a , 2018b ; Cletus & Eneluwe, 2020 ; Franzoni & Assar, 2009 ; Willingham et al., 2015 ), including the VARK model, which is one of the most well-known models used to classify learning styles. The VARK questionnaire offers better thought about information processing preferences (Johnson, 2009 ). Fleming and Baume ( 2006 ) developed the VARK model, which consists of four students' preferred learning types. The letter "V" represents for visual and means the visual style, while the letter "A" represents for auditory and means the auditory style, and the letter "R/W" represents "write/read", means the reading/writing style, and the letter "K" represents the word "Kinesthetic" and means the practical style. Moreover, VARK distinguishes the visual category further into graphical and textual or visual and read/write learners (Murphy et al., 2004 ; Leung, et al., 2014 ; Willingham et al., 2015 ). The four categories of The VARK Learning Style Inventory are shown in the Fig. 1 below.

VARK learning styles

According to the VARK model, learners are classified into four groups representing basic learning styles based on their responses which have 16 questions, there are four potential responses to each question, where each answer agrees to one of the extremes of the dimension (Hussain, 2017 ; Silva, 2020 ; Zhang, 2017 ) to support instructors who use it to create effective courses for students. Visual learners prefer to take instructional materials and send assignments using tools such as maps, graphs, images, and other symbols, according to Fleming and Baume ( 2006 ). Learners who can read–write prefer to use written textual learning materials, they use glossaries, handouts, textbooks, and lecture notes. Aural learners, on the other hand, prefer to learn through spoken materials, dialogue, lectures, and discussions. Direct practice and learning by doing are preferred by kinesthetic learners (Becker et al., 2007 ; Fleming & Baume, 2006 ; Willingham et al., 2015 ). As a result, this research work aims to provide a comprehensive discussion about how these individual parameters can be applied in adaptive e-learning environment practices. Dominic et al., ( 2015 ) presented a framework for an adaptive educational system that personalized learning content based on student learning styles (Felder-Silverman learning model) and other factors such as learners' learning subject competency level. This framework allowed students to follow their adaptive learning content paths based on filling in "ils" questionnaire. Additionally, providing a customized framework that can automatically respond to students' learning styles and suggest online activities with complete personalization. Similarly, El Bachari et al. ( 2011 ) attempted to determine a student's unique learning style and then adapt instruction to that individual interests. Adaptive e-learning focused on learner experience and learning style has a higher degree of perceived usability than a non-adaptive e-learning system, according to Alshammari et al. ( 2015 ). This can also improve learners' satisfaction, engagement, and motivation, thus improving their learning.

According to the findings of (Akbulut & Cardak, 2012 ; Alshammari & Qtaish, 2019 ; Alzain et al., 2018a , b ; Shi et al., 2013 ; Truong, 2016 ), adaptation based on a combination of learning style, and information level yields significantly better learning gains. Researchers have recently initiated to focus on how to personalize e-learning experiences using personal characteristics such as the student's preferred learning style. Personal learning challenges are addressed by adaptive learning programs, which provide learners with courses that are fit to their specific needs, such as their learning styles.

• Student engagement

Previous research has emphasized that student participation is a key factor in overcoming academic problems such as poor academic performance, isolation, and high dropout rates (Fredricks et al., 2004 ). Student participation is vital to student learning, especially in an online environment where students may feel isolated and disconnected (Dixson, 2015 ). Student engagement is the degree to which students consciously engage with a course's materials, other students, and the instructor. Student engagement is significant for keeping students engaged in the course and, as a result, in their learning (Barkley & Major, 2020 ; Lee et al., 2019 ; Rogers-Stacy, et al, 2017 ). Extensive research was conducted to investigate the degree of student engagement in web-based learning systems and traditional education systems. For instance, using a variety of methods and input features to test the relationship between student data and student participation (Hussain et al., 2018 ). Guo et al. ( 2014 ) checked the participation of students when they watched videos. The input characteristics of the study were based on the time they watched it and how often students respond to the assessment.

Atherton et al. ( 2017 ) found a correlation between the use of course materials and student performance; course content is more expected to lead to better grades. Pardo et al., ( 2016 ) found that interactive students with interactive learning activities have a significant impact on student test scores. The course results are positively correlated with student participation according to previous research. For example, Atherton et al. ( 2017 ) explained that students accessed learning materials online and passed exams regularly to obtain higher test scores. Other studies have shown that students with higher levels of participation in questionnaires and course performance tend to perform well (Mutahi et al., 2017 ).

Skills, emotion, participation, and performance, according to Dixson ( 2015 ), were factors in online learning engagement. Skills are a type of learning that includes things like practicing on a daily foundation, paying attention while listening and reading, and taking notes. Emotion refers to how the learner feels about learning, such as how much you want to learn. Participation refers to how the learner act in a class, such as chat, discussion, or conversation. Performance is a result, such as a good grade or a good test score. In general, engagement indicated that students spend time, energy learning materials, and skills to interact constructively with others in the classroom, and at least participate in emotional learning in one way or another (that is, be motivated by an idea, willing to learn and interact). Student engagement is produced through personal attitudes, thoughts, behaviors, and communication with others. Thoughts, effort, and feelings to a certain level when studying. Therefore, the student engagement scale attempts to measure what students are doing (thinking actively), how they relate to their learning, and how they relate to content, faculty members, and other learners including the following factors as shown in Fig.  2 . (skills, participation/interaction, performance, and emotions). Hence, previous research has moved beyond comparing online and face-to-face classes to investigating ways to improve online learning (Dixson, 2015 ; Gaytan & McEwen, 2007 ; Lévy & Wakabayashi, 2008 ; Mutahi et al., 2017 ). Learning effort, involvement in activities, interaction, and learning satisfaction, according to reviews of previous research on student engagement, are significant measures of student engagement in learning environments (Dixson, 2015 ; Evans et al., 2017 ; Lee et al., 2019 ; Mutahi et al., 2017 ; Rogers-Stacy et al., 2017 ). These results point to several features of e-learning environments that can be used as measures of student participation. Successful and engaged online learners learn actively, have the psychological inspiration to learn, make good use of prior experience, and make successful use of online technology. Furthermore, they have excellent communication abilities and are adept at both cooperative and self-directed learning (Dixson, 2015 ; Hong, 2009 ; Nkomo et al., 2021 ).

Engagement factors

Overview of designing the adaptive e-learning environment

The paper follows the (ADDIE) Instructional Design Model: analysis, design, develop, implement, and evaluate to answer the first research question. The adaptive learning environment offers an interactive decentralized media environment that takes into account individual differences among students. Moreover, the environment can spread the culture of self-learning, attract students, and increase their engagement in learning.

Any learning environment that is intended to accomplish a specific goal should be consistent to increase students' motivation to learn. so that they have content that is personalized to their specific requirements, rather than one-size-fits-all content. As a result, a set of instructional design standards for designing an adaptive e-learning framework based on learning styles was developed according to the following diagram (Fig. 3 ).

The ID (model) of the adaptive e-learning environment

According to the previous figure, The analysis phase included identifying the course materials and learning tools (syllabus and course plan modules) used for the study. The learning objectives were included in the high-level learning objectives (C4-C6: analysis, synthesis, evaluation).

The design phase included writing SMART objectives, the learning materials were written within the modules plan. To support adaptive learning, four content paths were identified, choosing learning models, processes, and evaluation. Course structure and navigation were planned. The adaptive structural design identified the relationships between the different components, such as introduction units, learning materials, quizzes. Determining the four path materials. The course instructional materials were identified according to the following Figure 4 .

Adaptive e-course design

The development phase included: preparing and selecting the media for the e-course according to each content path in an adaptive e-learning environment. During this process, the author accomplished the storyboard and the media to be included on each page of the storyboard. A category was developed for the instructional media for each path (Fig. 5 )

Roles and deployment diagram of the adaptive e-learning environment

The author developed a learning styles questionnaire via a mobile App. as follows: https://play.google.com/store/apps/details?id=com.pointability.vark . Then, the students accessed the adaptive e-course modules based on their learning styles.

The Implementation phase involved the following: The professional validation of the course instructional materials. Expert validation is used to evaluate the consistency of course materials (syllabi and modules). The validation was performed including the following: student learning activities, learning implementation capability, and student reactions to modules. The learner's behaviors, errors, navigation, and learning process are continuously geared toward improving the learner's modules based on the data the learner gathered about him.

The Evaluation phase included five e-learning specialists who reviewed the adaptive e-learning. After that, the framework was revised based on expert recommendations and feedback. Content assessment, media evaluation in three forms, instructional design, interface design, and usage design included in the evaluation. Adaptive learners checked the proposed framework. It was divided into two sections. Pilot testing where the proposed environment was tested by ten learners who represented the sample in the first phase. Each learner's behavior was observed, questions were answered, and learning control, media access, and time spent learning were all verified.

Research methodology

Research purpose and questions.

This research aims to investigate the impact of designing an adaptive e-learning environment on the development of students' engagement. The research conceptual framework is illustrated in Fig.  6 . Therefore, the articulated research questions are as follows: the main research question is "What is the impact of an adaptive e-learning environment based on (VARK) learning styles on developing students' engagement? Accordingly, there are two sub research questions a) "What is the instructional design of the adaptive e-learning environment?" b) "What is the impact of an adaptive e-learning based on (VARK) learning styles on development students' engagement (skills, participation, performance, emotional) in comparison with conventional e-learning?".

The conceptual framework (model) of the research questions

Research hypotheses

The research aims to verify the validity of the following hypothesis:

There is no statistically significant difference between the students' mean scores of the experimental group that exposed to the adaptive e-learning environment and the scores of the control group that was exposed to the conventional e-learning environment in pre-application of students' engagement scale.

There is a statistically significant difference at the level of (0.05) between the students' mean scores of the experimental group (adaptive e-learning) and the scores of the control group (conventional e-learning) in post-application of students' engagement factors in favor of the experimental group.

Research design

This research was a quasi-experimental research with the pretest-posttest. Research variables were independent and dependent as shown in the following Fig. 7 .

Research "Experimental" design

Both groups were informed with the learning activities tracks, the experimental group was instructed to use the adaptive learning environment to accomplish the learning goals; on the other hand, the control group was exposed to the conventional e-learning environment without the adaptive e-learning parameters.

Research participants

The sample consisted of students studying the "learning skills" course in the common first-year deanship aged between (17–18) years represented the population of the study. All participants were chosen in the academic year 2109–2020 at the first term which was taught by the same instructors. The research sample included two classes (118 students), selected randomly from the learning skills department. First-group was randomly assigned as the control group (N = 58, 31 males and 27 females), the other was assigned as experimental group (N = 60, 36 males and 24 females) was assigned to the other class. The following Table 1 shows the distribution of students' sample "Demographics data".

The instructional materials were not presented to the students before. The control group was expected to attend the conventional e-learning class, where they were provided with the learning environment without adaptive e-learning parameter based on the learning styles that introduced the "learning skills" course. The experimental group was exposed to the use of adaptive e-learning based on learning styles to learn the same course instructional materials within e-course. Moreover, all the student participants were required to read the guidelines to indicate their readiness to participate in the research experiment with permission.

Research instruments

In this research, the measuring tools included the VARK questionnaire and the students' engagement scale including the following factors (skills, participation/interaction, performance, emotional). To begin, the pre-post scale was designed to assess the level of student engagement related to the "learning skills" course before and after participating in the experiment.

VARK questionnaire

Questionnaires are a common method for collecting data in education research (McMillan & Schumacher, 2006 ). The VARK questionnaire had been organized electronically and distributed to the student through the developed mobile app and registered on the UQU system. The questionnaire consisted of 16 items within the scale as MCQ classified into four main factors (kinesthetic, auditory, visual, and R/W).

Reliability and Validity of The VARK questionnaire

For reliability analysis, Cronbach’s alpha is used for evaluating research internal consistency. Internal consistency was calculated through the calculation of correlation of each item with the factor to which it fits and correlation among other factors. The value of 0.70 and above are normally recognized as high-reliability values (Hinton et al., 2014 ). The Cronbach's Alpha correlation coefficient for the VARK questionnaire was 0.83, indicating that the questionnaire was accurate and suitable for further research.

Students' engagement scale

The engagement scale was developed after a review of the literature on the topic of student engagement. The Dixson scale was used to measure student engagement. The scale consisted of 4 major factors as follows (skills, participation/interaction, performance, emotional). The author adapted the original "Dixson scale" according to the following steps. The Dixson scale consisted of 48 statements was translated and accommodated into Arabic by the author. After consulting with experts, the instrument items were reduced to 27 items after adaptation according to the university learning environment. The scale is rated on a 5-point scale.

The final version of the engagement scale comprised 4 factors as follows: The skills engagement included (ten items) to determine keeping up with, reading instructional materials, and exerting effort. Participation/interaction engagement involved (five items) to measure having fun, as well as regularly engaging in group discussion. The performance engagement included (five items) to measure test performance and receiving a successful score. The emotional engagement involved (seven items) to decide whether or not the course was interesting. Students can access to respond engagement scale from the following link: http://bit.ly/2PXGvvD . Consequently, the objective of the scale is to measure the possession of common first-year students of the basic engagement factors before and after instruction with adaptive e-learning compared to conventional e-learning.

Reliability and validity of the engagement scale

The alpha coefficient of the scale factors scores was presented. All four subscales have a strong degree of internal accuracy (0.80–0.87), indicating strong reliability. The overall reliability of the instruments used in this study was calculated using Alfa-alpha, Cronbach's with an alpha value of 0.81 meaning that the instruments were accurate. The instruments used in this research demonstrated strong validity and reliability, allowing for an accurate assessment of students' engagement in learning. The scale was applied to a pilot sample of 20 students, not including the experimental sample. The instrument, on the other hand, had a correlation coefficient of (0.74–0.82), indicating a degree of validity that enables the instrument's use. Table 2 shows the correlation coefficient and Cronbach's alpha based on the interaction scale.

On the other hand, to verify the content validity; the scale was to specialists to take their views on the clarity of the linguistic formulation and its suitability to measure students' engagement, and to suggest what they deem appropriate in terms of modifications.

Research procedures

To calculate the homogeneity and group equivalence between both groups, the validity of the first hypothesis was examined which stated "There is no statistically significant difference between the students' mean scores of the experimental group that exposed to the adaptive e-learning environment and the scores of the control group that was exposed to the conventional e-learning environment in pre-application of students' engagement scale", the author applied the engagement scale to both groups beforehand, and the scores of the pre-application were examined to verify the equivalence of the two groups (experimental and control) in terms of students' engagement.

The t-test of independent samples was calculated for the engagement scale to confirm the homogeneity of the two classes before the experiment. The t-values were not significant at the level of significance = 0.05, meaning that the two groups were homogeneous in terms of students' engagement scale before the experiment.

Since there was no significant difference in the mean scores of both groups ( p  > 0.05), the findings presented in Table 3 showed that there was no significant difference between both experimental and control groups in engagement as a whole, and each student engagement factor separately. The findings showed that the two classes were similar before start of research experiment.

Learner content path in adaptive e-learning environment

The previous well-designed processes are the foundation for adaptation in e-learning environments. There are identified entries for accommodating materials, including classification depending on learning style.: kinesthetic, auditory, visual, and R/W. The present study covered the 1st semester during the 2019/2020 academic year. The course was divided into modules that concentrated on various topics; eleven of the modules included the adaptive learning exercise. The exercises and quizzes were assigned to specific textbook modules. To reduce irrelevant variation, all objects of the course covered the same content, had equal learning results, and were taught by the same instructor.

The experimental group—in which students were asked to bring smartphones—was taught, where the how-to adaptive learning application for adaptive learning was downloaded, and a special account was created for each student, followed by access to the channel designed by the through the application, and the students were provided with instructions and training on how entering application with the appropriate default element of the developed learning objects, while the control group used the variety of instructional materials in the same course for the students.

In this adaptive e-course, students in the experimental group are presented with a questionnaire asked to answer that questions via a developed mobile App. They are provided with four choices. Students are allowed to answer the questions. The correct answer is shown in the students' responses to the results, but the learning module is marked as incomplete. If a student chooses to respond to a question, the correct answer is found immediately, regardless of the student's reaction.

Figure  8 illustrates a visual example from learning styles identification through responding VARK Questionnaire. The learning process experienced by the students in this adaptive Learning environment is as shown in Fig.  4 . Students opened the adaptive course link by tapping the following app " https://play.google.com/store/apps/details?id=com.pointability.vark ," which displayed the appropriate positioning of both the learning skills course and the current status of students. It directed students to the learning skills that they are interested in learning more. Once students reached a specific situation in the e-learning environment, they could access relevant digital instructional materials. Students were then able to progress through the various styles offered by the proposed method, giving them greater flexibility in their learning pace.

Visual example from "learning of the learning styles" identification and adaptive e-learning course process

The "flowchart" diagram below illustrates the learner's path in an adaptive e-learning environment, depending on the (VARK) learning styles (visual, auditory, kinesthetic, reading/writing) (Fig. 9 ).

Student learning path

According to the previous design model of the adaptive framework, the students responded "Learning Styles" questionnaire. Based on each student's results, the orientation of students will direct to each of "Visual", "Aural", "Read-Write", and "Kinesthetic". The student took at the beginning the engagement scale online according to their own pace. When ready, they responded "engagement scale".

Based on the results, the system produced an individualized learning plan to fill in the gap based on the VARK questionnaire's first results. The learner model represents important learner characteristics such as personal information, knowledge level, and learning preferences. Pre and post measurements were performed for both experimental and control groups. The experimental group was exposed only to treatment (using the adaptive learning environment).

To address the second question, which states: “What is the impact "effect" of adaptive e-learning based on (VARK) learning styles on development students' engagement (skills, participation/interaction, performance, emotional) in comparison with conventional e-learning?

The validity of the second hypothesis of the research hypothesis was tested, which states " There is a statistically significant difference at the level of (0.05) between the students' mean scores of the experimental group (adaptive e-learning) and the scores of the control group (conventional e-learning) in post-application of students' engagement factors in favor of the experimental group". To test the hypothesis, the arithmetic means, standard deviations, and "T"-test values were calculated for the results of the two research groups in the application of engagement scale factors".

Table 4 . indicates that students in the experimental group had significantly higher mean of engagement post-test (engagement factors items) scores than students in the control group ( p  < 0.05).

The experimental research was performed to evaluate the impact of the proposed adaptive e-learning. Independent sample t-tests were used to measure the previous behavioral engagement of the two groups related to topic of this research. Subsequently, the findings stated that the experimental group students had higher learning achievement than those who were taught using the conventional e-learning approach.

To verify the effect size of the independent variable in terms of the dependent variable, Cohen (d) was used to investigate that adaptive learning can significantly students' engagement. According to Cohen ( 1992 ), ES of 0.20 is small, 0.50 is medium, and 0.80 is high. In the post-test of the student engagement scale, however, the effect size between students' scores in the experimental and control groups was calculated using (d and r) using means and standard deviations. Cohen's d = 0.826, and Effect-size r = 0.401, according to the findings. The ES of 0.824 means that the treated group's mean is in the 79th percentile of the control group (Large effect). Effect sizes can also be described as the average percentile rank of the average treated learner compared to the average untreated learner in general. The mean of the treated group is at the 50th percentile of the untreated group, indicating an ES of 0.0. The mean of the treated group is at the 79th percentile of the untreated group, with an ES of 0.8. The results showed that the dependent variable was strongly influenced in the four behavioral engagement factors: skills: performance, participation/interaction, and emotional, based on the fact that effect size is a significant factor in determining the research's strength.

Discussions and limitations

This section discusses the impact of an adaptive e-learning environment on student engagement development. This paper aimed to design an adaptive e-learning environment based on learning style parameters. The findings revealed that factors correlated to student engagement in e-learning: skills, participation/interaction, performance, and emotional. The engagement factors are significant because they affect learning outcomes (Nkomo et al., 2021 ). Every factor's items correlate to cognitive process-related activities. The participation/interaction factor, for example, referred to, interactions with the content, peers, and instructors. As a result, student engagement in e-learning can be predicted by interactions with content, peers, and instructors. The results are in line with previous research, which found that customized learning materials are important for increasing students' engagement. Adaptive e-learning based on learning styles sets a strong emphasis on behavioral engagement, in which students manage their learning while actively participating in online classes to adapt instruction according to each learning style. This leads to improved learning outcomes (Al-Chalabi & Hussein, 2020 ; Chun-Hui et al., 2017 ; Hussein & Al-Chalabi, 2020 ; Pashler et al., 2008 ). The experimental findings of this research showed that students who learned through adaptive eLearning based on learning styles learned more; as learning styles are reflected in this research as one of the generally assumed concerns as a reference for adapting e-content path. Students in the experimental group reported that the adaptive eLearning environment was very interesting and able to attract their attention. Those students also indicated that the adaptive eLearning environment was particularly useful because it provided opportunities for them to recall the learning content, thus enhancing their overall learning impression. This may explain why students in the experimental group performed well in class and showed more enthusiasm than students in the control group. This research compared an adaptive e-learning environment to a conventional e-learning approach toward engagement in a learning skills course through instructional content delivery and assessment. It can also be noticed that the experimental group had higher participation than the control group, indicating that BB activities were better adapted to the students' learning styles. Previous studies have agreed on the effectiveness of adaptive learning; it provides students with quality opportunity that is adapted to their learning styles, and preferences (Alshammari, 2016 ; Hussein & Al-Chalabi, 2020 ; Roy & Roy, 2011 ; Surjono, 2014 ). However, it should be noted that this study is restricted to one aspect of content adaptation and its factors, which is learning materials adapting based on learning styles. Other considerations include content-dependent adaptation. These findings are consistent with other studies, such as (Alshammari & Qtaish, 2019 ; Chun-Hui et al., 2017 ), which have revealed the effectiveness of the adaptive e-learning environment. This research differs from others in that it reflects on the Umm Al-Qura University as a case study, VARK Learning styles selection, engagement factors, and the closed learning management framework (BB).

The findings of the study revealed that adaptive content has a positive impact on adaptive individuals' achievement and student engagement, based on their learning styles (kinesthetic; auditory; visual; read/write). Several factors have contributed to this: The design of adaptive e-content for learning skills depended on introducing an ideal learning environment for learners, and providing support for learning adaptation according to the learning style, encouraging them to learn directly, achieving knowledge building, and be enjoyable in the learning process. Ali et al. ( 2019 ) confirmed that, indicating that education is adapted according to each individual's learning style, needs, and characteristics. Adaptive e-content design that allows different learners to think about knowledge by presenting information and skills in a logical sequence based on the adaptive e-learning framework, taking into account its capabilities as well as the diversity of its sources across the web, and these are consistent with the findings of (Alshammari & Qtaish, 2019 ).

Accordingly, the previous results are due to the following: good design of the adaptive e-learning environment in light of the learning style and educational preferences according to its instructional design (ID) standards, and the provision of adaptive content that suits the learners' needs, characteristics, and learning style, in addition to the diversity of course content elements (texts, static images, animations, and video), variety of tests and activities, diversity of methods of reinforcement, return and support from the instructor and peers according to the learning style, as well as it allows ease of use, contains multiple and varied learning sources, and allows referring to the same point when leaving the environment.

Several studies have shown that using adaptive eLearning technologies allows students to improve their learning knowledge and further enhance their engagement in issues such as "skills, performance, interaction, and emotional" (Ali et al., 2019 ; Graf & Kinshuk, 2007 ; Murray & Pérez, 2015 ); nevertheless, Murray and Pérez ( 2015 ) revealed that adaptive learning environments have a limited impact on learning outcome.

The restricted empirical findings on the efficacy of adapting teaching to learning style are mixed. (Chun-Hui et al., 2017 ) demonstrated that adaptive eLearning technologies can be beneficial to students' learning and development. According to these findings, adaptive eLearning can be considered a valuable method for learning because it can attract students' attention and promote their participation in educational activities. (Ali et al., 2019 ); however, only a few recent studies have focused on how adaptive eLearning based on learning styles fits in diverse cultural programs. (Benhamdi et al., 2017 ; Pashler et al., 2008 ).

The experimental results revealed that the proposed environment significantly increased students' learning achievements as compared to the conventional e-learning classroom (without adaptive technology). This means that the proposed environment's adaptation could increase students' engagement in the learning process. There is also evidence that an adaptive environment positively impacts other aspects of quality such as student engagement (Murray & Pérez, 2015 ).

Conclusions and implications

Although this field of research has stimulated many interests in recent years, there are still some unanswered questions. Some research gaps are established and filled in this study by developing an active adaptive e-learning environment that has been shown to increase student engagement. This study aimed to design an adaptive e-learning environment for performing interactive learning activities in a learning skills course. The main findings of this study revealed a significant difference in learning outcomes as well as positive results for adaptive e-learning students, indicating that it may be a helpful learning method for higher education. It also contributed to the current adaptive e-learning literature. The findings revealed that adaptive e-learning based on learning styles could help students stay engaged. Consequently, adaptive e-learning based on learning styles increased student engagement significantly. According to research, each student's learning style is unique, and they prefer to use different types of instructional materials and activities. Furthermore, students' preferences have an impact on the effectiveness of learning. As a result, the most effective learning environment should adjust its output to the needs of the students. The development of high-quality instructional materials and activities that are adapted to students' learning styles will help them participate and be more motivated. In conclusion, learning styles are a good starting point for creating instructional materials based on learning theories.

This study's results have important educational implications for future studies on the effect of adaptive e-learning on student interaction. First, the findings may provide data to support the development and improvement of adaptive environments used in blended learning. Second, the results emphasize the need for more quasi-experimental and descriptive research to better understand the benefits and challenges of incorporating adaptive e-learning in higher education institutions. Third, the results of this study indicate that using an adaptive model in an adaptive e-learning environment will encourage, motivate, engage, and activate students' active learning, as well as facilitate their knowledge construction, rather than simply taking in information passively. Fourth, new research is needed to design effective environments in which adaptive learning can be used in higher education institutions to increase academic performance and motivation in the learning process. Finally, the study shows that adaptive e-learning allows students to learn individually, which improves their learning and knowledge of course content, such as increasing their knowledge of learning skills course topics beyond what they can learn in a conventional e-learning classroom.

Contribution to research

The study is intended to provide empirical evidence of adaptive e-learning on student engagement factors. This research, on the other hand, has practical implications for higher education stakeholders, as it is intended to provide university faculty members with learning approaches that will improve student engagement. It is also expected to offer faculty a framework for designing personalized learning environments based on learning styles in various learning situations and designing more adaptive e-learning environments.

Research implication

Students with their preferred learning styles are more likely to enjoy learning if they are provided with a variety of instructional materials such as references, interactive media, videos, podcasts, storytelling, simulation, animation, problem-solving, games, and accessible educational tools in an e-learning environment. Also, different learning strategies can be accommodated. Other researchers would be able to conduct future studies on the use of the "adaptive e-learning" approach throughout the instructional process, at different phases of learning, and in various e-courses as a result of the current study. Meanwhile, the proposed environment's positive impact on student engagement gained considerable interest for future educational applications. Further research on learning styles in different university colleges could contribute to a foundation for designing adaptive e-courses based on students' learning styles and directing more future research on learning styles.

Implications for practice or policy:

Adaptive e-learning focused on learning styles would help students become more engaged.

Proving the efficacy of an adaptive e-learning environment via comparison with conventional e-learning .

Availability of data and materials

The author confirms that the data supporting the findings of this study are based on the research tools which were prepared and explained by the author and available on the links stated in the research instruments sub-section. The data analysis that supports the findings of this study is available on request from the corresponding author.

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Acknowledgements

The author would like to thank the Deanship of Scientific Research at Umm Al-Qura University for the continuous support. This work was supported financially by the Deanship of Scientific Research at Umm Al-Qura University to Dr.: Hassan Abd El-Aziz El-Sabagh. (Grant Code: 18-EDU-1-01-0001).

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Hassan A. El-Sabagh is an assistant professor in the E-Learning Deanship and head of the Instructional Programs Department, Umm Al-Qura University, Saudi Arabia, where he has worked since 2012. He has extensive experience in the field of e-learning and educational technologies, having served primarily at the Educational Technology Department of the Faculty of Specific Education, Mansoura University, Egypt since 1997. In 2011, he earned a Ph.D. in Educational Technology from Dresden University of Technology, Germany. He has over 14 papers published in international journals/conference proceedings, as well as serving as a peer reviewer in several international journals. His current research interests include eLearning Environments Design, Online Learning; LMS-based Interactive Tools, Augmented Reality, Design Personalized & Adaptive Learning Environments, and Digital Education, Quality & Online Courses Design, and Security issues of eLearning Environments. (E-mail: [email protected]; [email protected]).

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Hassan A. El-Sabagh

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El-Sabagh, H.A. Adaptive e-learning environment based on learning styles and its impact on development students' engagement. Int J Educ Technol High Educ 18 , 53 (2021). https://doi.org/10.1186/s41239-021-00289-4

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• Adaptive e-Learning
• Learning style
• Learning impact

Exploring the critical challenges and factors influencing the E-learning system usage during COVID-19 pandemic

• Published: 22 May 2020
• Volume 25 , pages 5261–5280, ( 2020 )

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• Mohammed Amin Almaiah 1 ,
• Ahmad Al-Khasawneh 2 &
• Ahmad Althunibat 3  

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The provision and usage of online and e-learning system is becoming the main challenge for many universities during COVID-19 pandemic. E-learning system such as Blackboard has several fantastic features that would be valuable for use during this COVID-19 pandemic. However, the successful usage of e-learning system relies on understanding the adoption factors as well as the main challenges that face the current e-learning systems. There is lack of agreement about the critical challenges and factors that shape the successful usage of e-learning system during COVID-19 pandemic; hence, a clear gap has been identified in the knowledge on the critical challenges and factors of e-learning usage during this pandemic. Therefore, this study aims to explore the critical challenges that face the current e-learning systems and investigate the main factors that support the usage of e-learning system during COVID-19 pandemic. This study employed the interview method using thematic analysis through NVivo software. The interview was conducted with 30 students and 31 experts in e-learning systems at six universities from Jordan and Saudi Arabia. The findings of this study offer useful suggestions for policy-makers, designers, developers and researchers, which will enable them to get better acquainted with the key aspects of the e-learning system usage successfully during COVID-19 pandemic.

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1 Introduction

As we see now in the world, the COVID-19 pandemic is forcing educational institutions such as universities to shift rapidly to distance and online learning. COVID-19 has forced the universities around the world to adopt online learning. We are now in a state of emergency and must react with different and available ways of learning such as e-learning systems and mobile learning applications. Online learning is not new to learners, nor is distance learning. However, COVID-19 is reviving the need to explore online teaching and learning opportunities.

According to UNESCO ( 2020 ) confirms that universities and schools closure have several adverse consequences on students such as interrupted learning which results in students and youth being deprived of opportunities for growth and development. Therefore, online digital learning systems can address this problem with easily access to these systems and offer fast internet connections.

In fact, e-learning tools are playing a crucial role during this pandemic. E-learning systems can assist learning providers to manage, plan, deliver and track the learning and teaching process. Furthermore, it aims to help instructors, schools and universities facilitate student learning during periods of universities and schools closure. In addition, most of these system are free which can help ensure continuous learning during this Coronavirus pandemic.

However, the provision and usage of online learning materials in e-learning system is becoming the main challenge for many universities during COVID-19 pandemic. E-learning system is an important source of information, due to its ubiquity (availability anywhere and anytime), low cost, ease of use and interactive character. E-learning system such as Blackboard has several fantastic features that would be valuable for use during this Coronavirus pandemic. Using this system in this time might well be more practical. For example, through e-learning system, students may be texting or engaged in some learning activity with teachers on a laptop or mobile device from their home. In addition, students can easily to get learning content into their mobile devices because they can be connected to mobile networks or to local wireless networks. Ülker and Yılmaz ( 2016 ) mentioned that one approach to e-learning is the use of learning management system (LMS). Thus, e-learning refers to offer, organize and manage e-learning activities within a system, such as student enrolment, exams, assignments, course descriptions, lesson plans, messages, syllabus, basic course materials, etc. (Haghshenas 2019 ). By converting from traditional learning, this will enable learner’s access to e-learning systems like Blackboard 24 h per day, and presents several benefits such as increase effectiveness and efficiency of learning services through improved connectivity with teachers and better access to learning materials (Idris and Osman 2015 ).

Since the success of e-learning system depends on students’ willingness and acceptance to use this system (Almaiah and Jalil 2014 ; Almaiah and Alismaiel 2019 ; Shawai and Almaiah 2018 ) a lack of e-learning system usage hampers the realisation of benefits (Almaiah et al. 2019a ; Almaiah et al. 2019b ; Almaiah and Al-Khasawneh 2020 ). This results in an unsuccessful system and is a waste of universities money (Naveed et al. 2017 ). Research on this topic is still at its infancy, where the views of the students are not fully studied (Tarhini et al. 2017 ; Almaiah and Alamri 2018 ). Studying e-learning adoption can lead universities to better understand their students’ needs, and eventually lead to a successful e-learning system (El-Masri and Tarhini 2017 ; Alksasbeh et al. 2019 ). To best of our knowledge, there has not been a thorough analysis of challenges and factors influencing the usage of e-learning system during COVID-19 pandemic; despite that, e-learning systems were introduced in many universities almost 3 years ago. Therefore, this research seeks to investigate the main challenges and factors that affect the usage of e-learning system during COVID-19 pandemic. Hence, we ask the following questions in that respect:

What are the main challenges that face the e-learning system usage during COVID-19 Pandemic?

What are the main factors that affect the successful usage of e-learning system during COVID-19 Pandemic?

The rest of this paper is organized as follows: in the first section, we discuss related studies of e-learning system adoption, e-learning system challenges. This will be followed by a presentation of the research methodology, data collection process and data analysis method. Then discussion of the findings and finally, limitations and conclusions.

2 Literature review

2.1 related works of e-learning system usage.

The success of any information system depends on the usage of the system by users (Almaiah 2018 ). Thus, in the context of e-learning system, student’s acceptance of e-learning is considered as one of the main criteria for the success e-learning system. Several studies in the literature have addressed issues related to e-learning adoption in many countries over the world. For instance, in Malaysia, Al-Rahmi et al. (Almaiah and Man 2016 ) used the TAM with IDT model to investigate the critical factors that affect the use of e-learning system Malaysian students. The results revealed that relative advantages, observability, trialability, perceived compatibility, complexity, and perceived enjoyment are the factors that play a significant role in students’ decision to use e-learning system in Malaysia. Salloum et al. ( 2019 ) used UAE as a case study for a quantitative investigation. The results indicated that four factors (innovativeness, quality, trust, and knowledge sharing) were observed to achieve better e-learning system acceptance among students. Al-Gahtani ( 2016 ) investigated the factors influencing student acceptance of e-learning based on TAM3. He found the most significant determinants of e-learning acceptance were playfulness, self-efficacy and anxiety, while using computers, perceptions of external control, subjective norms and perceived usefulness. However, in the context of Saudi Arabia, social influence, demonstrability and perceived enjoyment were not related to the acceptance of e-learning systems. Another study conducted by Almaiah and Almulhem (Almaiah et al. 2016a ), they proposed new framework using Delphi method to determine the success factors of e-learning system implementation in Saudi Arabia. The results highlighted 11 critical factors grouped into four domains that cover website quality, technology options, top management support, and e-learning awareness by academic faculty and students. Bellaaj et al. ( 2015 ) used the Unified Theory of Acceptance and Use of Technology (UTAUT) model to explore the factors affecting students’ use of e-learning systems at the University of Tabuk, Saudi Arabia. They found that expectations regarding performance and effort had a strong influence on e-learning acceptance. In another study in Azerbaijan, Chang et al. ( 2017 ) found subjective norms, experience and enjoyment influenced acceptance of e-learning. Abdullah and Ward ( 2016 ) also investigated factors influencing e-learning acceptance using TAM. Their findings revealed that self-efficacy; subjective norms, enjoyment, anxiety and experience with using computers had a significant effect on students’ acceptance of e-learning. Similarly, Alhabeeb and Rowley ( 2017 ) found that academic staff knowledge of learning technologies, student knowledge of computer systems and technical infrastructure, were significant factors in facilitating the successful acceptance of e-learning in Saudi Arabian universities.

Although numerous studies exist on e-learning adoption, the current study aims to add new contribution to the existing literature on investigation of the main challenges and factors influencing e-learning successful adoption in new context, which is Jordan, which may set an example for other developing countries.

2.2 Review studies on E-leaning system challenges

E-learning usage and adoption among users is a challenging issue for many universities, both in developed and developing countries, but it is likely to be less of a concern in developed countries over the willingness of their students to accept and use the e-learning system, as significant progressive steps have already been taken, according to literatures, in this regard (Almaiah et al. 2016b ). Eltahir ( 2019 ) indicated that the challenges of adopting e-learning system in developing countries, however, remain a reality due to the digital divide with the developing countries.

Our existing literature review identified several challenges related to adopting the e-learning system. After this review, we noted that these challenges could be classified into four categories namely (1) technological challenges, (2) individual challenges, (3) cultural challenges and (4) course challenges. We found also that these challenges are very different from one country to another country, due to different culture, context and readiness. For example, lack of ICT knowledge, poor network infrastructure and weakness of content development were the main challenges of e-learning system adoption in developing countries (Aung and Khaing 2015 ). Another study revealed that system characteristics, internet experience and computer self-efficacy were the main issues that impede the successful adoption of e-learning system in Pakistan (Kanwal and Rehman 2017 ). A similar study conducted in Kenya identified three main challenges of e-learning are inadequate ICT infrastructure, lack of technical skills and financial constraints (Tarus et al. 2015 ). A study by Kisanga and Ireson (Mulhanga and Lima 2017 ) identified that poor interface design; inadequate technical support and lack of IT skills are the primary barriers that hinder the successful implementation of existing e-learning projects. Mulhanga and Lima (Kenan et al. 2013 ) claimed that cultural, political, and economical constraints are the main reasons to fail the e-learning initiatives in Libya. In the same way, Kenan et al. (Chen and Tseng 2012 ) classified the challenges that affect the actual use of e-learning into four categories: management challenges, technological challenges, implementation challenges and cultural challenges. Despite these efforts, none of these studies have investigated the actual challenges that face users during the use of e-learning system.

A study conducted by Al-Araibi et al. ( 2019 ), which puts the technological issues as the main criteria for the success of e-learning system, indicated that 45% of e-learning projects in developing countries are total failures, 40% are partial failures, while only 15% are successful. Therefore, based on these findings, along with other studies, many researchers in the field of IS/IT have conducted researches in order to look into the challenges to the successful implementation of e-learning system initiatives (Al-Araibi et al. 2019 ; Esterhuyse and Scholtz 2015 ; Islam et al. 2015 ). Table 1 summarizes the common issues that caused the low usage and adoption of e-learning system.

Table 1 presents a comparison between nine studies regarding the main challenges of the e-learning system usage and adoption through conducting empirical studies to identify the issues in developing countries that are affecting low adoption by users, according to literature reviews. Six studies identified that technological challenges such as lack of technological infrastructure, lack of security and privacy concerns are among the most significant reasons for the failures of e-learning adoption, while three studies identified lack of student’s awareness as being responsible for the failure of e-learning adoption. Three studies mentioned that universities readiness is one of the most significant reasons for the failures of e-learning adoption. However, the problem of low usage and adoption still exists due to some factors that cause learners’ reluctance to use the new technology in Jordan, similar to other developing countries (Al-Khasawneh and Obeidallah 2019 ) (Almaiah and Al Mulhem 2019 ). Therefore, empirical researches are important to identify the main challenges that faces the e-learning system usage during COVID-19 pandemic in order to help decision makers in universities to overcome the issue of low usage of e-learning system, which is the objective of this research.

3 Research methodology

The research methodology framework in this study consists of three main phases as presented in Fig.  1 . In phase one, a review of literature on e-learning adoption factors and challenges has been conducted. In phase two, thematic analysis was used for identifying and classifying of e-learning adoption factors and challenges. The qualitative data obtained during the interview was analyzed using the thematic analysis technique using the NVivo software. For conducting the thematic analysis process for this study, five steps was identified according to Braun and Clarke ( 2006 ), namely: familiarization with data, generating initial codes, searching for themes, defining and naming themes, and producing the final report. In the third phase, collecting and determining the main challenges and factors of e-learning adoption. In the following sections, we will describe in details the data collection method, sample of the study and the data analysis technique used in this study.

Research methodology framework

3.1 Data collection

In this research, a qualitative research is conducted, based on a semi-structured interview method to obtain and analyze data. The qualitative method was designed to help the researchers to understand the e-learning system adoption from multiple sources as well as multiple perspectives, which is difficult to explain in quantitative terms (Myers and Avison 2002 ). Qualitative method is the best way to explore more thoroughly the participants’ experiences, attitudes and belief, as it does not regard facts as objective, but as a subjective reality related to differences in each individual (Creswell 2014 ). Moreover, it is a helpful method to achieve the research objectives in a smooth way, as highlighted by (Creswell 2014 ). One of the advantages of the qualitative method in this study is to explore information from participants in order to generate the said case study rather than just list numeric data.

Therefore, this approach allowed the researchers to connect with policymakers, IT experts and faculty members who are currently implementing and supporting the e-learning systems in Jordanian universities. Furthermore, the qualitative approach further allowed the researchers to deeper understanding about the main factors that affect the e-learning system adoption in Jordanian universities, along with the major challenges that the e-learning adoption faces. Thus, this could also yield enough information to answer the research questions.

3.2 Semi-structured interview and online interview

This study applied a semi-structured interview method to collect the data. The semi-structured interview of this study consisted of more specific questions emerging from the main research questions and continue in the same pattern with the selected participants. During the semi-structured interview, the researchers did not follow a formalized list of questions, but instead, they had a list of general topics called an interview guide. Furthermore, the semi-structured interview was conducted in two-way communication by exchanging questions between both the interviewer and interviewees during the interview session. Thus, this method allowed the researchers for a more conversational interaction, permitting them for a greater amount of data to be gathered.

In this study, we conducted an online interview with 30 students who have non-technical backgrounds in order to make more balanced view for this study. The interview was conducted during online-lecture using Blackboard system. The interview focused on several questions emerging from the main research objectives of this study. The interview questions consisted of several aspect about the usage of e-learning system during COVID-19 Pandemic, the main challenges that faced them through using e-learning system during COVID-19 Pandemic, the main factors that affect the successful usage of e-learning system during COVID-19 Pandemic.

3.3 Context of the study

This study was conducted in six public universities, namely University of Jordan (UJ), Hashemite University (HU), Al-Yarmouk University (AU), Jordan of Science and Technology University (JUST), Al-Balqa’a University (BU) and King Faisal University (KFU). These universities are currently implementing the e-learning system to deliver the online learning courses for their students. The interview questions was designed to collect the data from students and experts who are currently using the e-learning system in these universities. Therefore, these universities could help us to achieve the research objective.

3.4 Participants

The interview method was conducted, with a total of 61 participants from both technical and non- technical backgrounds in order to make more balanced view for this study. The study sample included of 30 students, 25 faculty members, 4 IT experts and developers at five universities and 2 policy-makers at the Ministry of Higher Education of Jordan. The faculty members were from different departments of Information Technology School such as Information Systems and Software Engineering, who are currently using the e-learning system at five universities, as shown in Table 2 . Thus, the participants in this study could help us to answer all questions related to the research questions and objectives, in order to obtain more detailed and meaningful understanding of the research problem from the main source at a particular point of time as suggested by Patton ( 2014 ). The interviewees were the right persons, who could answer all questions related to the challenges and factors that affect the usage of e-learning system during COVID-19 Pandemic, and they are well familiar with all issues related to the current e-learning initiative.

According to Quick and Hall ( 2015 ), the sample size in qualitative research is usually a range (4–50) due to the large volume of data collected. Furthermore, they described the sample is to be selected based on appropriateness (participants) and adequacy (Data collected). Strauss and Corbin ( 1990 ) also suggested, 5 or 6 h interview would provide sufficient data to lead to saturation. Furthermore, participants should be well utilized to become the best representatives and have knowledge of the research topic. With regard to data, they should be adequate and provide a rich description of the phenomenon (Howell 2003 ). Based on that, 30 students and 31 e-learning experts participated in the interview, therefore, it can be said that the sample size in this study adequately satisfies the suggested requirements (Quick and Hall 2015 ; Howell 2003 ).

4 Data analysis and results

The qualitative data obtained during the interview was analyzed using the thematic analysis technique using the NVivo software. The main purpose of this method is to capture something important from the data collected in relation to the research question. It can be used to generate better insights and findings (Denscombe 2010 ). For conducting the thematic analysis process for this study, five steps was identified according to Braun and Clarke ( 2006 ), namely: familiarization with data, generating initial codes, searching for themes, defining and naming themes, and producing the final report. The concept of theme represents something important was captured from the data in relation to the research question. In the thematic analysis process, the researcher categorized the data obtained from the interviewees into three elements subjectively, using the NVivo 10. The process of coding through NVivo started by using descriptive coding as described by Morse and Richards (Watts 2008 ), followed by phrases, words, and sentences from the transcript of data, which were labeled using the relevant words related to the factors and challenges of e-learning. In NVivo, codes are called ‘nodes, for references to code text’ as defined by Jackson and Bazeley (Almaiah 2018 ), and represent a collection of references regarding a specific theme, category, or areas of interest Jackson and Bazeley (Almaiah 2018 ). Several sub-themes will be then classified for each specific theme, depending on the research topic.

In the selective coding analysis, the researchers have arranged the interview data into global main classifications namely: (1) specific themes namely, factors affecting e-learning system and challenges facing the usage of e-learning system during COVID-19 Pandemic, and (2) sub-themes, which emerges as new themes and relationships under the specific themes, as shown in Fig.  2 .

Themes and sub-themes developed from thematic analysis

The interview was audio recorded with the permission from the participants, and their anonymity was maintained. The interview session was audio recorded by the researcher using a recorder application on a Samsung, S8+. After completing the interview, debriefing was performed in order to give opportunity to the practitioners to ask questions, make comments or add any information that was not discussed during the interview session. The material analysed, consists of transcriptions of the interview, and notes taken during the interview. The researcher checked the transcriptions against the mobile application-recorded material more than once, to ensure the exact words spoken by the interviewee, and thereafter making changes, if necessary. This stage was important prior to starting with coding, after reading the whole transcript line-by-line. Following this stage, the resulting categories are coded according to the interview transcript received from the interviewee.

4.1 Findings of the critical challenges facing the usage of E-learning system during COVID-19 pandemic

This section includes the thematic findings that lead to the identification of the main challenges that face the e-learning system usage during COVID-19 Pandemic. Figure 3 shows the analysis findings for the e-learning system adoption framework.

The critical challenges and factors of E-learning system usage framework during COVID-19 pandemic

Change management issues

As noted by the interviewees, the interviewees agreed that change management is one of the challenging issues, since it touches government policies and legislation, students, and instructors. The interviewees outlined, “ We think it is challenging because the university will face a huge resistance to changing the existing situation, and that is why it needs to be properly managed, considering all changes that might happen .”

Opposition to change towards accepting e-learning system is an issue since there are students or instructors who prefer the traditional learning and teaching method. The interviewees stated, “ Many students and instructors are still reluctant to utilize the e-learning system and this explains the resistance among them, as many students get suspicious about the learning services processed through the system such as submitting assignments, conducting exams and etc. Besides, the issue does not only affect the students, but includes instructors who might believe the alteration to be a menace to their occupations when the system gets changed from traditional teaching to e-learning system .”

The interviewees focused on change management from implementation aspects, and they said, “ Change management should be divided into two approaches, one purely for change management dealing with procedures and policies, and another one for the management of resistance to change, focusing on the cultural aspects to manage the resistance to change by students and instructors .”

E-learning system technical issues

All interviewees agreed that the e-learning system technical factors is one the critical issues that should be addressed, as it could create an obstacle in adoption of the system by many students. The experts outlined: “ The current e-learning system is experiencing some potential hurdles regarding accessibility, availability, usability and the e-learning website service quality ”.

As stated by the interviewees: “ It is obvious that when students feel that the e-learning system is friendly and easy to use then he believes that the system is useful and would enhance their performance .” The interviewees also added that the “e-learning system is designed to meet students demands.

The interviewees agreed that the e-learning system must be easier to use in order to ensure the student’s efficacy regarding his/her capacity to use it. They said, “ Due to different levels of education among students, there is an issue that some students find the e-learning system not easy to use, and for this reason the university is considering all solutions to make it easy to use, as this factor plays the key role to improve performance, and hence lead the students to feel its usefulness .”

Financial support issues

All interviewees confirmed that financial support is one of the obstacles that faces the e-learning projects, because Jordanian universities have limited resources and have a large budget deficit. The interviewees pointed out that: “ In case of financial troubles such as the current state of budget deficit, many projects could be detained because the Jordanian government is the sole source of universities financial supports .” But, expert 2 “ did not show any concern about the financial support since the government already reserved the budget for the current e-learning project in order to avoid any failure, especially to achieve the Vision 2025 ”.

4.2 Findings of the critical factors affecting the usage of E-learning system during COVID-19 pandemic

This section includes the thematic findings that lead to the identification of the critical factors that affect the successful usage of e-learning system COVID-19 Pandemic. Based on the results, the respondents stated that the critical factors that needs to be addressed and should be taken in the future plans, which affect the usage of e-learning system are (1) technological factors, (2) e-learning system quality factors, (3) trust factors, (4) self-efficacy factors and (5) cultural aspects.

Technological factors

According to the respondents “technological factors is one of the necessary factors that ensure successful implementation of e-learning system”. One of the experts added, “ All technological factors should be taken into consideration during the implementation process. For example, if the universities have the necessary hardware and software for adopting e-learning system; but the universities lack the technical skills that are necessary to use those hardware and software, the result might be failure ”.

In addition, the experts recommended “ The physical equipment such as computers, servers and communication networks that must be available to apply e-learning ”. In addition, “ availability of the software applications and operating systems is very important ”. Experts also stated another important technological factor, which is technical skills and support through the knowledge, understanding and abilities that are used to accomplish tasks related to maintenance and upgrading of the infrastructure of computers, networks, communications, as well as providing support to users when they face technical problems.

E-learning system quality factors

The efficiency and quality of e-learning system was the main topic with the experts as a feasible method for gathering their opinions regarding the main factors that effect on the e-learning system adoption in Jordanian universities.

All respondents agreed that: “ The current e-learning systems are experiencing some potential hurdles regarding accessibility, availability and usability, especially for those who have less knowledge of the internet .” Other experts shared the same perceptions of this factor and advised the universities to look into it seriously, as it could create an obstacle in its implementation and adoption by many students. Another expert stated: “ The success of the e-learning system should be measured based on student satisfaction and personalization .”

The respondents also were asked to grasp their views about the current e-learning system and how it is developed as an easy to use system, especially for students who do not have great computer skills. The interviewees confirmed, “ The current system is not easy to use by individuals who do not have PC skills; this will lead to system failure ”.

Expert 3 added, “The current e-learning system is not flexible in terms of its design”.

The interviewees (Expert 1 and Expert 2) also mentioned that: “ There is significant correlation between ease of use and system adoption, as students could lose confidence in the system if they find it difficult to use ”.

The respondents were then asked about the usefulness of the system and whether the current system is efficient in term of its usefulness. The expert 1 started first and said that the usefulness is related to how an individual feels the system is easy to use. “ According to my experience with different IT/IS applications, Usefulness can’t be separated from the friendliness of the system. First, the user needs to feel the system is free from effort in order to feel motivated to use it. Then he /she will try to use it to look at it from its usefulness .”

The same opinion was agreed upon by Expert 3, who added that the current system could be seen useful if students find it meets its purpose. “ Users will feel more confident in using the e-learning system if it performs the required learning activities and thus he/she will be motivated to use it in future. So it depends on the student’s expectation and satisfaction to assess the system from its usefulness aspect. ”

Experts 2 and 4 mentioned that if the e-learning system is set up to be compatible with students’ needs, then it could be considered useful, and hence adopted and used effectively.

The respondents were asked about how reliable the current e-learning system is in terms of its efficiency, performance and security. The experts) confirmed, “ A lot of work needs to be done to ensure that the current e-learning system is performing efficiently .” Expert1 and Expert 3 added: “ We can’t guarantee the efficient performance unless it meets and achieves the two main objectives: ease of use and improved online learning services to students. ”

Finally, the respondents agreed, “ if the e-learning system meets the students’ demands and they feel it is free of any risk then it can be depended and trusted .”

Expert 2 stated that:

“Reliability is linked with the system’s friendliness and usefulness from the user’s perspective, and here it is important to mention that the current system can be called reliable when it reaches the maturity level in terms of usefulness and being free of threats.”

Culture factors

According to the respondents, culture is a vital factor to increase the rate of e-learning system adoption among students. They stated, “ Cultural aspects is one of the critical factors that needs to be addressed in order to ensure that all students will use the e-learning system largely ”.

ICT literacy is one of the key element that is deliberated by the Higher Education Authority as outlined by the experts:

“One of the factors that should be implemented to increase the use of e-learning system is to increase ICT literacy and skills of e-learning users”.

They also outlined in this regard: “ If the Higher Education Authority can’t alleviate the illiteracy level, then it would become a barrier to achieving the strategic goals with respect to implementing e-learning system .”

Another factor that was extracted relating to the cultural aspects is the plan to transform Jordan to an ‘e-Society’. The experts described this point as a very significant goal to achieve Jordan’s Vision 2025. The experts outlined that “ e-Society should combine all educational institutions together in order to receive a one entity working through e-learning system ”.

Another important factor is to be connected with students through different social media, as it is the main media and application used in Jordan. The experts stated:

“Social media is the gentlest way to reach students and encourage them to utilize the e-learning system, and also let them use e-learning system directly from the social media applications. Social media can help the universities to better react to students, and will increase students’ engagement and improve the e-learning system eventually.”

Self-efficacy factors

As noted by the respondents, self-efficacy is one of the core elements in determining the adoption of e-learning system in educational institutions. The experts stated, “ In order to increase the adoption of e-learning system, it is important to ensure students in Jordanian universities have high self-efficacy in order meet the intended functions, otherwise it’s hard to achieve the learning activities through e-learning system if students show low self-efficacy .”

In addition, the respondents recommended that self-efficacy is one important factor that needs to be considered through “Jordan’s Vision 2020”. He outlined “ All Jordanian universities seek to ensure that all students and instructors use the e-learning system and have full self-efficacy and skills to use the system with the end of 2020 ”.

The respondents mentioned that: “ Training programs can play a significant role in ensuring high self-efficacy for both students and instructors, and for that reason universities should create some training programs for them to enhance their IT skills, and hence, become more likely to adopt e-learning system ”.

The respondents confirmed that the awareness is key element that motivates the students to use the e-learning system. This factor helps to enhance the self-efficacy for users. They outlined, “ The implementation of e-learning systems can’t be carried out smoothly without having regular awareness sessions in order to let students feel confident and motivated in using the e-learning system .”

Trust factors

According to the respondents, “ Trust is a vital factor to increase the rate of e-learning system adoption in Jordanian universities ”. They said, “ Universities are always attempting to assure that the e-learning system is trustworthy ”.

The trust factor includes system protection, information privacy, and system reliability. They added “ In order to increase the adoption of e-learning system among students, it is important that universities are always updating the security systems to keep the system fully secure from any types of viruses, and to assure that all learning activities are legally run based on the applied policies and privacy laws .”

In this research, the trust of the Internet is the key elements that can play a significant role in ensuring high trust for users. The experts indicated that: “ The adoption of e-learning system relies on that software companies should have the necessary resources to implement electronic services effectively and are capable of securing such systems ”. In addition, they confirmed, “ lack of trust will definitely result into an increase in resistance to adopt e-learning system ”. In addition, one of the important trust factors that lead to increase the use of e-learning system among students is providing efficient, effective and transparent means of e-learning activities through the e-learning system project, and can surely be secure and free of threats.

5 Theoritical and practical implications

This research can be considered an added value to the existing literature, through identifying the main challenges that impede the successful usage of e-learning system during COVID-19 pandemic. This study provides some important practical insights into the usage and adoption of e-learning system in developing countries like Jordan and Saudi Arabia. For example, challenges facing the usage of e-learning system are not only limited to the infrastructure issues as mentioned in the previous studies (Almaiah and Almulhem 2018 ; Almaiah and Alyoussef 2019 ; Eltahir 2019 ; Chen and Tseng 2012 ) but also include other such as e-learning system technical issues, change management issues, course design issues, computer self-efficacy and financial support issues. Therefore, the findings of this study offer useful suggestions for policy-makers, designers, developers and researchers, which will enable them to get better acquainted with the key aspects of the e-learning system adoption successfully. First, the university administration and technical support need to offer the necessary technical resources needed to conduct a constant technical maintenance for e-learning system, because sufficient access to e-learning materials without any technical problem or delay will be significantly associated with increasing the adoption of e-learning system successfully. Second, the university administration needs to provide the necessary hardware, software and internet connection, because if the universities are continuously update the necessary technological resources, then instructors and students would be able to implement the e-learning effectively. Third, the e-learning system designers and developers need to develop the e-learning system to be user-friendly, ease of use and simple, because if students and instructors find the e-learning system is easy to use, then they would be able to implement the e-learning system effectively. Fourth, the policy makers in Jordanian universities need to adopt new policies and regulations to promote the adoption of e-learning system among students and instructors. They also need to make some changes in the educational polices in order to ensure flexible moving from traditional learning to e-learning. These changes can take place through top management support, training programs and instructors’ adherence to the university rules to use the e-learning system in the teaching process. Fifth, the results can guide the university policymakers to focus on increasing the awareness and knowledge of instructors through conducting training programs on how to use the e-learning system, because the instructors have an important role in motivating the students to use the e-learning system, which in turn affects the teaching performance and students’ efficiency. Sixth, the universities need to focus on instilling the culture of e-learning systems among students through training courses about the usefulness of e-learning systems and develop their IT skills. Because if students have sufficient computer skills and positive attitude towards interact with the e-learning system, this would promote the adoption of e-learning system successfully. Overall, the results of this study offer new insights and suggestions for decision makers to ensure the usage and adoption of e-learning systems successfully during COVID-19 pandemic.

6 Conclusions

This paper contributes to critical challenges and factors that influence the e-learning system usage during COVID-19 pandemic. Such process, which covers all factors of e-learning system that have not been previously examined; therefore the findings represent a novel contribution for universities policy makers to review and utilize it for ensuring the successful usage of e-learning system. The findings of this research are based on empirical evidence, which identifies the factors that support the usage adoption of e-learning system, and endorses other researchers’ understanding and analysis of the challenges facing the current e-learning system. Furthermore, the combination of factors in the developed framework in this study as shown in Fig. 3 , is unique and mostly appropriate for the universities in developing countries. The universities policy makers, designers and developers in these universities can benefit from the findings in this study, which provide the real picture about the current e-learning system, and could be taken as a guideline to improve the usage of e-learning systems among students.

In order to answer the research questions, this study employed the interview approach using thematic analysis through NVivo software. The interview was conducted with students, faculty members, an official in the Jordan Higher Education Authority, along with four specialists in the development of e-learning system. The research findings were structured around the two organizing themes, namely, factors affecting e-learning system, and challenges that the e-learning system faces during COVID-19 pandemic.

Based on the results, the respondents stated that the critical factors that affect the usage of e-learning system and should universities take them into the future plans were: (1) technological factors, (2) e-learning system quality factors, (3) cultural aspects, (4) self-efficacy factors and (5) trust factors. In addition, the results indicated that there are three main challenges that impede the usage of e-learning system, namely, (1) change management issues, (2) e-learning system technical issues and (3) financial support issues.

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Almaiah, M.A., Al-Khasawneh, A. & Althunibat, A. Exploring the critical challenges and factors influencing the E-learning system usage during COVID-19 pandemic. Educ Inf Technol 25 , 5261–5280 (2020). https://doi.org/10.1007/s10639-020-10219-y

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Issue Date : November 2020

DOI : https://doi.org/10.1007/s10639-020-10219-y

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E-learning System

In this thesis, we present a practical guide to developing and implementing successful e-learning management systems. We cover a range of topics, including: Planning and designing effective online courses and programs Utilizing technology and software to facilitate learning and engagement Managing and organizing e-learning content and materials Assessing student progress and performance Providing support and resources for students and instructors Marketing and promoting your e-learning program to attract new students With case studies and real-world examples, this book offers practical and proven strategies for creating and managing successful e-learning programs. Whether you are an education administrator, instructor, or student, this book is an essential resource for anyone looking to succeed in the world of online education.

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