closing statement natwest

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Close an account

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How do I close my account?

We're sorry to see you go. If you're sure you want to close your account with us, we'll help you find the best way. Depending on your account type, you may be able to close it via our mobile app or Online Banking.

Follow the questions below to find out how to close your account or take a look at our FAQs for more details.

Closing a savings or current account which is part of a Round Ups arrangement will end the Round Ups arrangement. However, it is good practice to turn off Round Ups before closing an account.

Ready to close your account?

Click continue to find out how you can close your account.

Close your account online or in our mobile app

The quickest and easiest way to close your account is via  Online Banking  or our mobile app.  

Before you do this, you should make sure that your account balance is £0, by transferring any money into another account.

Mobile App Steps

• Once you're logged into the app, click on your Current Account. 
• Under “My Current Account”, scroll down and choose the “Close this Account” option.
• Select 'continue' and complete the form.

Online Banking Steps

• Once you're logged into Online Banking, go to 'Account Summary' and select the page you want to close.
• Click 'View account details' at the bottom of the page. 
• Select 'If you need to close your current account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN, and proof of ID with you.

If your account is joint and is "two to sign", you'll both need to visit a branch to close your account. If it's only "one to sign", you can close your account online or in our app.

The quickest and easiest way to close your account is via  Online Banking  or our  mobile app . 

• Once you're logged into the app, click on your Savings Account. 
• Under “My Savings Account”, scroll down and choose the “Close this Account” option.
• Select 'If you need to close your savings account we can help you with this form', and complete the form.

Close your account online or in our mobile app.

The quickest and easiest way to close your account is through Online Banking or our mobile app . 

If you are closing your Fixed Term Savings Account early, an Early Closure Charge may be deducted from your balance. This will be the lower of the amount of interest earned on the account or 90 days' interest.

If you prefer, you can close your account by visiting us in branch, and bringing along your debit card, PIN and proof of ID with you. Please note, 35 days notice is required to close this account via branch.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 888 444 or Relay UK 18001 03457 888 444.

The quickest and easiest way to close your account is via Online Banking or our mobile app .

Before you close your account, you should make your balance £0, by transferring any money to another account.

You shouldn't close your ISA online or in our app if you want to transfer the funds to another ISA. If you close a Cash ISA you have paid into this tax year, your subscription amount for the year will be lost and you won't be able to pay into any other Cash ISA during this tax year.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN, and proof of ID with you. 

Convert your account online or in our mobile app

To protect your tax-free savings, we will convert your Fixed Rate ISA to a Cash ISA instead of closing it. You can do this via Online Banking or our mobile app .

Once your account is converted to a Cash ISA, you will be able to access your money and move it to another account if you wish.

If you convert your Fixed Rate ISA early, an Early Closure Charge may be deducted from your balance. This will be the lower of the amount of interest earned on the account or 90 days' interest.

• Under 'My Savings Account', scroll down and choose the 'Close this Account' option.
• Select 'Continue' and complete the form.

If you prefer, you can close your Fixed Rate ISA by visiting us in any branch, bringing your debit card and PIN, if you have one, or proof of ID with you.

Close your credit card online or in our mobile app

The quickest and easiest way to close your credit card is through your mobile app or Online Banking . Simply go to the credit card you'd like to close and select 'close this account'. We'll then ask you to fill out some details and confirm you'd like to close the credit card.

If you prefer, you can contact our credit card team by chatting to Cora online or in our mobile app. Simply type "Close my credit card" into Cora and follow the instructions from there. 

You can also give our credit card services team a call on: 

0370 333 9091 (overseas +44 1268 508 018)

Relay UK: 1801 0370 907 0010

Open 24 hours a day. Calls may be recorded.  Call charge information.

If you had paperless statements set up for your credit card, these will change back to paper statements  for your final statement once your close your credit card.

Getting a settlement figure and closing your loan early

The quickest way to get a settlement figure and pay off your loan account is via the mobile app.

1.  Download and log in to our mobile app .

2. Click on loan account.

3. Click 'See payment options'.

4.Click 'Repay in full'.

5. Your Settlement quote including any early repayment fees will be shown in the journey (you will be able to download a PDF).

6. If you then decide to pay off your loan, you can by following the on-screen instructions.

It’s important to remember that if you repay your loan early, you will be charged an Early Repayment Fee.

The amount you will be charged will be equal to 58 days’ interest on the amount you repay early (28 days’ interest if the period of the loan is one year or less). If there are fewer than 58 days (or 28 days if applicable) remaining on the loan, the calculation will be based on the actual number of days remaining. This is in addition to your outstanding loan amount and any outstanding interest.

If you'd like to talk about your loan account, get in touch with our lending department on:

0800 200 400

Relay UK: 18001 0800 200 400

Open Monday to Friday 8am-8pm (excluding bank holidays), Saturday 9am-3pm.

Online Banking available to customers aged 11+ with a NatWest account.

Our mobile app is available to customers aged 11+ using compatible iOS or Android devices and a UK or international phone number in specific countries.

Help getting reunited with your money

Do you think you might have money in an account with us that you haven't used for a long time?

We can help track down your account for you.

Frequently asked questions

How do i close my account in the mobile app or online.

Depending on the type of account you'd like to close, the quickest and easiest way is via our mobile app or Online Banking. 

Here are the steps to close your account:

• Log into the app and click on the account you'd like to close.
• Under "My Account", scroll down and choose the "Close this Account" option. 
• Select "continue" and complete the form. 

Online Banking

• Log into Online Banking and go to "Account Summary". Select the account you'd like to close.
• Click "View account details" at the bottom of the page. 
• Select "If you need to close your account we can help you with this form" and complete the form.

How can I close my joint account?

If you wish to close your joint account, then both parties need to agree. If there are any regular payments on the account, or any debt to be paid off, you need to decide how these will be settled.

If you have a joint account that is one to sign, you can close this via Online Banking or our mobile app.

If your account is joint and requires two signatures, you won't be able to close this online or in the app. 

You can visit us in any branch, bringing along both your debit cards or ID with you. As your account is two to sign, both of you must be present. 

If you prefer, you can also write to us at: NatWest Everyday Banking, PO Box 5612, Manchester, M61 0WN. Make sure to include your full name, sort code and account number, both signatures, a contact phone number and email address, and what you'd like us to do with any remaining balance. As your account is two to sign, remember both of you need to sign the letter.

If there is a dispute between the account holders then you can cancel the joint account mandate. Neither of you will be able to use the account until the dispute has been settled. Each of you will be held liable for any debt on the account.

Can I reverse my account closure?

We are unable to reopen any accounts that have been closed or reverse a closure once a request has been submitted. Please make sure you only request to close your account once you are sure that you want to close it. 

Can I close an account with a balance?

You should make your balance £0 first if you are requesting to close a current account or an instant access savings account. 

You transfer any balance to another account in the mobile app or Online Banking. To find out how to do this, visit our Make Payments support centre page.

Please note, if you are closing a Fixed Term Savings Account, a Fixed Rate ISA, or a Help to Buy ISA you shouldn't transfer the money out first as this could impact your ISA subscription status. 

I want to use the Switching service

If you want to move your NatWest current account to another UK bank or building society, please ask the other bank to carry this out on your behalf.

Please note that if you hold any savings accounts with us, they won't be moved as part of the switching service and will remain with NatWest.

I'd like to request my account closure in writing

If you're unable to close your account via our mobile app or Online Banking, or can't visit us in branch, you can write to us at the below address:

NatWest Everyday Banking

PO Box 5612

Please remember to give us your account number and sortcode, let us know where you would like us to transfer the balance to and please sign the letter at the bottom. If your account is joint and needs both account holders to sign, you'll both need to add your signatures.

How do I close a child's or young person's account?

This depends on the account itself and who is a signatory on it:

• If the account is an Adapt Account, then either the young person (and parent if both are signatories) need to visit branch - this also applies to First Savers
• If the account is being held in trust for the child, then the parent/guardian/trustee will need to visit the branch to close this
• If it is a Junior ISA, then, again, all signatories would need to visit branch to close this
• Please bring along any debit/savings account cards for the account, and a form of ID.

How do I close a stocks and shares ISA?

Please visit your nearest branch to close your stocks and shares ISA. You'll need to bring along photo ID.

I live abroad and would like to close my account

If you live abroad and can't close your account via Online Banking or our mobile app, you can write to us at:

Do you know about our other products?

Before we help you close your account why not see if some of our other products suit you better? If you want to speak to a colleague to discuss your options, you can arrange a video financial health check.

Video Banking calls may be recorded and service hours apply. Compatible device required. 

Individual account and product eligibility criteria apply.

Business Accounts

If you'd like to close your business account, you can do this via Online Banking or our mobile app. Start a chat and ask to close your account.

If you don't have access to Online Banking or the mobile app, you can fill in the  Business Account closure form . You'll need to have the email adresses of the people with signing permissions on the account. We'll then email your signatories to ask them to authorise the request by uploading an image of their signature.

Other ways to contact us

Go to the home screen of your mobile banking app. Tap 'Help' on the bottom of the screen, then 'Message us' to start a chat. Criteria apply.

Log into Online Banking. From your home screen, click 'Chat Now' to start a chat. Criteria apply.

Banking My Way

If you need support to help you with your banking, you can let us know through Banking My Way.

Banking My Way is a free service that records information about the support or adjustments you need to make banking easier.

Statements – View bank statement

View bank statement.

On this screen you are able to view your bank statements. The start and end date of each statement displayed here matches the statements you receive by post.

Account Name This displays the account name that you have selected to view a bank statement for.

To select the statement you wish to view, use the drop down box to select the statement period and click on the View button.

The main box lists the transactions for the currently selected statement. On first display, this will display up to 80 transactions on one page. If there are more than 80 to display, then to view transactions that come after those displayed on this page, go to Pages and click the next number to the right. To see all your transactions on one long page – which you may find useful for printing – click All .

Date shows the date of each transaction. Any transactions with today's date have not yet been confirmed and so may change.

Type shows the kind of transaction.

• ADV is a separate advice
• BAC is an automated pay in
• BGC is a bank giro pay in
• BLN is Bankline Billing
• BSP is a branch single payment
• CHG is a charge
• CHQ is a cheque
• ATM is a withdrawal from a cash machine
• D/D is a direct debit
• CUI is Central Unpaids Inwards
• DIV is a dividend
• EBP is a Bankline transaction
• IBP is an inter branch payment
• OTR is a transaction you've made using Online Banking
• INT is interest
• ITL is an international transaction
• LST is a list of items
• NDC is no dividend counterfoil
• POC is Post Office Counter
• POS is a debit card payment
• SBT is a funds transfer
• S/O is a standing order
• TEL is a transaction you've made using Telephone Banking
• TLR is a teller transaction

Description shows any extra information we have about the transaction such as the cheque number, or the cash machine you made a withdrawal from. For payments and transfers, we usually show the account money was moved to or from.

Paid in shows money paid into your account – credits.

Paid out shows money taken out of your account – debits.

Balance shows how much money you have in your account. If you're overdrawn, or have a negative balance you'll see a minus sign (-) in front of the balance.

Opening balance shows the balance on the first date of the selected statement period, carried over from the closing balance of the previous statement. If this is the first statement on the account, it will be the opening balance when you opened the account.

Closing balance shows the balance on the end date of the selected statement period and includes all transactions detailed in the statement.

Pages shows the number of pages of transactions in this statement, if there are more than will fit on one page.

Additional information provided on your statement includes your sort code and account number, branch address and the Bank Identifier Code (BIC) and International Bank Account Number (IBAN).

IBAN - is a standardised way of identifying a bank account. When a cross-border payment is made in Europe, an IBAN is used to identify the account to which the payment should be made. An IBAN is always used in conjunction with a Bank Identifier Code (BIC).

BIC - (also known as a SWIFT code) can be used to identify your bank, when receiving payments.

We recommend that you print each statement off and store it safely. To print out a copy of your electronic statement you should use your browser's print function.

You may order statements by calling Telephone Banking or at a branch. Please note that there will be a charge for this service.

For a list of helpdesk numbers, please see our page of contact numbers

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How do I access my bank statements online?

To access your bank statements online as a downloaded PDF file, simply log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window) .

You can access your statements as a downloaded PDF file by selecting 'Statements & transactions' from the main menu, where you can download recent or historic statements going back up to 7 years for the account you choose.

Remember you can also save and print a downloaded PDF version of your statement from within Online Banking and the new design means it could be used as proof of your identity, address or income. A PDF version of your statement will be shown in Online Banking as soon as it has been issued.

Other help and support

Common questions.

How do I get the mobile banking app?

How do I pay in a cheque using the mobile app?

If I misplace my debit card, can I temporarily freeze it?

Where can I find my IBAN and BIC details?

What is a card-reader and how do I use one?

What is a pending transaction?

Cora is here to help you

Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.

If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.

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• Other Services
• Account Servicing

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How do I close an account through account servicing?

You'll need the  relevant account servicing privileges  to do this. You can only close the account types below, and they cannot be your Bankline main account, your Bankline billing account or an account that's overdrawn.

• Business Current
• Business Reserve
• Client Deposit
• Client Deposit Manager
• Corporate Cash Manager Plus
• Foundation Business Current Account
• Special Interest Bearing Account

You can close currency accounts too.

Once you have the privileges, follow these steps:

• Click 'Account servicing' from the top menu and then click 'Close an account'
• Select the organisation you need to close an account for (if you have multiple organisations on your profile) and tick the account(s) you need to close. You can close up to ten accounts per request
• Confirm that you understand that closing these accounts will cancel any associated debit cards, automatic transfers, standing orders and Direct Debits, and that once the account closure request is received, cheques and other payments from the accounts may not be processed, regardless of when they were issued
• Select an account to transfer any remaining balances to
• Select if you want a final closing statement sent to your principal address. Please note, a final statement will be automatically sent to the statement address
• Review the final confirmation statements and click 'Submit to bank'

Provided no further information is required, your request will be actioned within two working days.

Need more support?

Related articles

How do i order cheque books and paying in books through account servicing, how do i change my statement address through account servicing, how do i order a chequebook in bankline, how do i change my main business (principal) address through account servicing, other bankline resources.

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• Balances & Statements

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How far back do my statements go and how can I view them?

You can view the last 15 months of statements on Bankline.

To view these select 'Account Information' from the left-hand menu, select 'View Account Statements' and then the 'Account ID' for the appropriate account.

At the top of this page there's a date search, which allows you to retrieve the last 15 months of statement data. Simply enter your required dates and select 'Go'.

If you require statements older than 15 months and you haven't saved this information for your own records then please contact the customer service team.

How can I contact the customer service team?

To make it easier to access this information in the future you can print or export account information from Bankline and store this locally, creating your own account information archive. 

If you need help with how to print or export from Bankline please see the articles below. 

How do I print a statement?

How do I export my account information?

Need more support?

Related articles

How do i find the bic/swift and iban code for my account, why has a crediting cheque been returned unpaid from my account, what are the 'faster payment reject and return reason codes', other bankline resources.

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REG - Natwest Markets PLC - Publication of Final Terms

NatWest Markets Plc

Publication of Final Terms

The following Final Terms are available for viewing:

Final Terms dated 16 May 2024 (the "Final Terms") for NatWest Markets Plc ("NatWest Markets") for the JPY 10,000,000,000 Fixed Rate Notes due May 2027 (ISIN: XS2823901082) (the "Notes") issued under the £20,000,000,000 Euro Medium Term Note Programme of NatWest Markets (the "Programme"). 

The Final Terms contain the final terms of the Notes and must be read in conjunction with the prospectus dated 7 December 2023 and the supplemental Prospectuses dated 16 February 2024, 18 March 2024 and 26 April 2024 , relating to the Programme (together, the "Prospectus"), which constitute a base prospectus for the purposes of the Prospectus Regulation (EU) 2017/1129 as it forms part of domestic law in the UK by virtue of the European Union (Withdrawal) Act 2018.

To view the Final Terms, please paste the following URLs into the address bar of your browser:

http://www.rns-pdf.londonstockexchange.com/rns/8032O_1-2024-5-16.pdf

A copy of the above Final Terms has been submitted to the National Storage Mechanism and will shortly be available for inspection at:

https://data.fca.org.uk/#/nsm/nationalstoragemechanism

For further information, please contact:

Mark Anwender

Head of Documentation and Funding

NatWest Treasury Markets

Tel: +44 7385 366760

DISCLAIMER - INTENDED ADDRESSEES

Please note that the information contained in the Final Terms (when read together with the information in the Prospectus) may be addressed to and/or targeted at persons who are residents of particular countries (specified in the Prospectus) only and is not intended for use and should not be relied upon by any person outside these countries and/or to whom the offer contained in the Final Terms and the Prospectus is not addressed. Prior to relying on the information contained in the Final Terms and the Prospectus, you must ascertain from the Prospectus whether or not you are part of the intended addressees of the information contained therein.

Your right to access this service is conditional upon complying with the above requirement.

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