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Free Essay Help Online: 31 Reliable Websites [2024 Update]

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Online writing help is one of the best things the Internet has to offer. Despite numerous distractions, kitten videos, and friends’ status updates, it’s better to stay connected while doing written homework. Why? You can get essay help online. Here’s a list of 21+ sites for hiring tutors, having your papers reviewed, and even using samples.

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💻 Online Tutoring

Getting some extra help outside of class can help you stay on track. One-on-one homework sessions through webcam or live chat can supplement the lectures of the most brilliant professors. Getting essay help online is now as easy as texting with friends. All you need is to choose the right service, the best tutor match, and clearly formulate your question. Get ready to send your assignment details or even additional files in some cases.

  • The Princeton Review is an educational resource where you can connect to expert tutors round the clock. Here you can get online essay help in more than 40 subjects. This source is an excellent way to get help with homework. The best part: You get this help as quickly as possible. The majority of users chat for less than a minute. According to statistics from The Princeton Review, every night they help more than 5,000 students with science, art, languages, and more. The reviews of their services are positive. Students appreciate their various methods of teaching—from easy assignment help to explaining the basics of a lecture course in just 40 minutes.

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  • Jiskha Homework Help is a hub where you can post your homework questions and receive essay help online for free from more than 200 volunteer tutors. Consider trying this one if you feel lucky, as there’s no guarantee that you will receive an answer immediately. On the other hand, the service is free, and it’s worth trying. Of course, this isn’t the best way to find research paper help, for example—volunteers just don’t have enough time to write papers for you. But if you’re looking for answers to tricky school or college questions—this is a good choice. Search through answers in various fields—science, algebra, foreign languages, history, social studies, music, and more. You can scroll both new 2023 topics and archives. There are hundreds of pages with useful information for your studies.
  • Chegg Online Tutoring has a team of certified tutors who are ready to help you with essay writing. Though Chegg is better known for its book deals, judging by students’ reviews, this trustful service can succeed in everything they do. Need 1-on-1 consultation? Download Chegg Tutors application for iOS or Android. With the app, you can get a tutor’s help even away from home. You also should give Chegg Tutors a chance because it offers a free trial to newcomers! The trial includes a free 30 minutes of online tutoring. Think about all those challenging assignments you have, and you won’t want to refuse this offer!
  • WyzAnt helps students improve their outcomes through customized learning. It means that lessons are developed to meet a student’s individual needs. WyzAnt gives you opportunities to get the knowledge you missed in college. On their website, you’ll meet only professional educators. By the way, by using the word “meet” we mean real, in-person lessons you can book! Not everyone feels comfortable when learning via Skype or chat. That’s why these lessons are a popular option among students. Still not sure? Then, you may want to know about the technical advantages—WyzAnt has specific software to connect you with your tutor that includes high-quality video and audio, code editors for programming languages, and a whiteboard to share.
  • Tutor is a special service offering online tutors ready to help you with your studies 24/7. On Tutor, you won’t meet a teacher who has no degree. Instead, the 3,000 employees are experts in their fields and have at least a Bachelor’s degree. The organization supports the idea of confidentiality. So don’t be worried that someone will know about your lessons with Tutor. There’s also a department for U.S. military families. This way, military-connected students can get assignment help all year and improve their knowledge. Tutor also has an app for iOS and Android , so feel free to use it.
  • PrestoExperts makes it incredibly easy to benefit from tutors’ expertise. If you prefer to see and hear your instructor instead of typing in chat, this service is what you need. Learning becomes much easier when you find a personal tutor. How does it work on PrestoExperts? You choose a tutor, and then write them an email or open the live chat. Next, you explain your task to the tutor and get possible solutions to your problem. If you agree with the price and the task—you pay for services. The consultation portion is always free.
  • WizIQ is a popular platform used by educators and trainers to reach learners all over the world. Would you like to study on the go? With this service, online learning is fast and easy. WizIQ also sells software for virtual education. Students and teachers are not the only ones interested in such software. It’s an excellent option for corporate education, too. It also provides e-learning analytics. You can increase the effectiveness of your teaching videos. For this purpose, just check the time students spend watching your lectures.

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  • Tutorhub is a great place to receive online writing help with essays, research papers, and any other assignments. You will be able to choose your perfect tutor match and learn more about the author before asking a question. Tutorhub has hundreds of reviews to show you the benefits of its service. Buy online lessons for $28-$42 per hour on any topic, and you’ll be sure to get a 100% satisfactory result. The service offers a money-back guarantee for many cases.The best part: You can save the lecture to revisit later. A great feature to use when preparing for an exam!
  • Tutormatching service will help you find your perfect tutor match. It’s important that this service looks for your perfect match according to the parameters of your choice. Many tutors on this site are volunteers. Usually, rates differ depending on the academic field, tutor’s experience and degree, and rating. Every educator has a particular number of stars depending on their reviews.
  • Buddy School is an easy-to-use online tutoring platform that speaks students’ language. A beneficial feature of this service is a wide choice of foreign languages. You can find a coach in German, Japanese, Italian, Hindi, Czech, Arabic, and even Ancient Greek. Here are short guidelines on how to start your lessons—find a tutor among an excellent pick of experts and book time. Choose tutors wisely—there are often free minutes included in the schedule. You can find this information on each teacher’s profile.
  • Tutorvista offers a choice of hourly and monthly packages. One-on-one online tutoring sessions can help you writing essays that rock. Book personalized one-to-one lessons to improve your knowledge. Tutorvista offers the opportunity to buy various packages. The options include monthly lessons with tutors. Prepare for school or college with video lectures. The writing mode on a whiteboard will help you to memorize the information quickly.
  • TLC Live delivers qualified online tutoring to students of different ages and specialization. You can start by using a free trial version or asking a few free questions. Book lessons from qualified teachers for children starting from 1st grade. TLC Live guarantees 100% safety as they interview each teacher to make sure they’re appropriate for educating kids. They also perform criminal record checks.

💡 Critique and Suggestions

Have you chosen your perfect tutor match from the previous list? Another way to get essay help online is to have your paper reviewed by a qualified editor. Importantly, not only can you receive comments on the strong and weak sides of your paper but also professional advice on how to make it better:

  • PaperRater provides spelling, grammar, and style check and, suggestions. This site offers free proofreading services, but you will benefit even more from personalized comments from an experienced tutor. The good thing about this is: You can use PaperRater for free. Choosing this option, you get 50 submissions (five pages/each). If you want to get 200 submissions (20 pages/each), the requirements are $14.95 and many research papers to check with your premium account.
  • Essay Judge evaluates your writing and gives qualified advice on how to make it better. Importantly, you can also receive an expert’s feedback for free. Yes, that’s true. While many analogical websites use machines to check your text, Essay Judge attracts volunteer teachers. They spend about 30 minutes a day and help a couple of students to improve writing skills.

Essay Judge Homepage

  • Essay Reviewer corrects your mechanical errors and makes suggestions as to not only structure but also even the content of your paper. Overnight revisions can help you writing essays in various subjects and on different study levels. This service is appropriate for 5th-grade students and useful to work with for your spelling, structure, and grammar. You don’t even have to match reviewed materials with the original for comparison—your assignments are done in track changes version. So, you can easily see all your mistakes and learn from them.
  • WriteCheck specializes in plagiarism detection but can give you suggestions as to your writing style as well. Along with plagiarism and grammar check, this service can provide online qualified tutoring help. Whether you write a nursing paper or literature review, checking for plagiarism is significant. Of course, not everyone can pay for every page. But you can test yourself with a plagiarism quiz. It will show you how plagiarized your papers might be, and how to avoid this plagiarism in the future.
  • Proof-Reading Service offers qualified proofreading and editing help. You can have your essay polished by experienced editors here. This service has several departments—for journal articles, scientific papers, theses and dissertations, and other types. Sharing your papers is usually done through Dropbox or email.
  • Grammar Check for Sentence is a fast tool for editing any type of text. It’s absolutely free, and all you need to do is to copy and paste your content into the field. Of course, you should review the results as the algorithm of this software doesn’t work perfectly—it can misjudge parts of speech, prepositions, and so on. But it’s also a nice check of your writing skills.
  • Reverso Speller is another spelling checker that can find any mistake. It’s also connected to several dictionaries so that you can see the definition and synonyms of the miswritten word. There are several types of corrections. All of them are illustrated at the end of the web-page. They even underline words the algorithm can’t recognize—so you won’t miss foreign words or rare terms.
  • Virtual Writing Tutor is another way to get a high-quality paper. You can check spelling and grammar, verify your word count, and evaluate if your text is paraphrased well. Moreover, Virtual Writing Tutor has a speech recognition tool. With its help, you can record your text to get a written document. You can also turn your text into an MP3 audio format and download it to your computer.
  • Slick Write is a safe way to check your document’s grammar and style. It works on the same principles as Grammarly does but also gives you a lot of statistics like vocabulary analysis, reading time, readability index, average paragraph length, and so on. The statistics are useful to improve your style, make the paper more readable, and original. Slick Write also has a tool called Associator. It helps a lot during the writing process because you can find connections for any word.

Write Better Website for Grammar Checking

  • Hemingway App . Searching for a free tool to check your readability? Give Hemingway App a try. You can use it whether online or via the desktop app. Just put in your text and get instant results. The service highlights all sentences that are difficult to read, passive voice usage, wordiness, and phrases with simpler alternatives.
  • Readable.io is one more tool to check your readability. Learn to use one of the scores like Flesch Reading Ease or Flesch-Kincaid Grade Level to determine how difficult your paper is to read and understand. The service underlines all the challenging parts, including passive voice, wordiness, and too many syllables. After corrections, you can check the text one more time to make sure it fits your needs.

📜 Free Essay Samples

Another effective studying tactic is learning by copying . The following online collections of essay samples can help you write your own masterpiece:

  • Skyline College argumentative paper samples will show you how to present and defend your position on a certain controversial issue. Pay special attention to a thesis statement and arguments used by the authors, focus on the logical structure and line of argument.
  • Writing For College are great for learning the main principles of pointing out the strong and weak sides of a certain topic. Learn how to critique without criticizing too much.
  • Western Technical College will show you effective narration tactics you may use in your own papers. Pay special attention to word choice, use of verbs, and most frequently used expressions.
  • Essay Basics offers a sample of papers from professional custom writers. Read those examples on debatable topics like environment protection, sex education, the importance of science, euthanasia issues, and so on.
  • Studycorgi.com provides its users free access to the essay sample database. All academic paper examples are written by A-grade students. The website’s visitors can find here any topic on every college/university subject.

23 Free Essay Examples

  • Good Luck IELTS —examples for those who are preparing for exams. You can read eight examples of typical IELTS essays on such topics as university and gender issues, gap year, athlete salaries, and others.
  • IvyPanda is a custom writing company that provides an access to 100,000+ academic paper examples. Here, you will find argumentative, persuasive, explanatory, descriptive, expository, and narrative essays, as well as case studies, research and term papers.
  • 123 Help Me is a fantastic collection of essay examples on ancient and modern literature. Find a paper on any literature topic you like—from Antigone to Fahrenheit 451. But make sure to use them only as a sample. Beware of plagiarism on the way to your academic success.

Sample analytical essays won’t teach you analytical thinking skills because you already have them. By using samples, however, you will easily detect sample words and expressions that should be used in analytical writing. Pay special attention to transition words, which connect different sections of your essay and make your project clearer. Getting essay help online is a perfect reason to stay connected while doing your homework. Take advantage of the best student resources to study smarter!

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Thanks for the feedback, Robert!

i am so happy about this app.it helps a lot. i am happy .thank you for creating this app.it is reliable and useful. thank you for creating this app

Glad you liked it!🙂 Thank you for the feedback!

The article is too good to know some best options for writing services. I would like to share it so that everyone can get this information.

Thank you for your kind words, Daisy! Feel free to share the article 🙂

Beautiful information. Sample analytical essays won’t teach you analytical thinking skills because you already have them.

Thank you for the feedback, Frances!

Very useful information but still there are few more reputable online tutoring websites that are missing in the list above. Some of the names are Coursehero, Solutioninn, Transtutor, tutor.com and brainmass. I hope this information may be useful if used with the list above.

Thank you for the information, Alex!

Thanks for introducing a little rationality into this debate.

Hi Karinthia,

I’m happy that this list helped you! I hope to see you again on our blog.

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Our name 24HourAnswers means you can submit work 24 hours a day - it doesn't mean we can help you master what you need to know in 24 hours. If you make arrangements in advance, and if you are a very fast learner, then yes, we may be able to help you achieve your goals in 24 hours. Remember, high quality, customized help that's tailored around the needs of each individual student takes time to achieve. You deserve nothing less than the best, so give us the time we need to give you the best.

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If you struggle with writing, the tutors at 24HourAnswers are available 24/7 to help. They have the expertise to help you take your writing to the next level.

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Sign up for a tutoring session to receive one-on-one instruction from a writing expert. Your tutor will use our state-of-the-art whiteboard technology to demonstrate proper writing techniques, sentence structure, grammar and any other areas you may need help with. You can also use the platform to practice what you've learned and receive real-time feedback from your tutor.

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Submit your writing assignments to get advice from one of our highly qualified tutors. They'll provide specific feedback and explanations to help you improve the quality of your writing. They'll also give you valuable tips to sharpen your skills for future assignments. You can submit any essay homework for this service, even if it's not for a writing-based course.

We also have a  Homework Library  with writing examples you can study from and compare your work to. Using our Homework Library is a great choice when you're short on time.

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You can come to us for help on all aspects of writing, including:

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  • Editing/proofreading :  Editing and proofreading are the processes of refining a piece of writing to ensure your ideas are presented as clearly as possible.
  • Resume writing :  A resume is a written summary of your skills, education and work experience typically required when applying to a job or graduate school.

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At 24HourAnswers, we specialize in online writing help for college students. When you work with us, you'll benefit from our:

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Our tutors are accomplished writers with a genuine passion for helping collegiate-level learners. While many other online writing services hire college students, we employ professionals who hold advanced writing degrees and prestigious positions at top universities and organizations. With their knowledge and experience to guide you, you'll tackle your writing assignments with ease.

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Our pricing is competitive and specific to your query. We do not charge monthly fees or require minimum payments. You can also review your price quote with the tutor before making any payment.

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Getting the writing assistance you need is easy thanks to our straightforward process. All you have to do is input your request, select a due date and upload any relevant coursework. You can even let us know your budget upfront to eliminate any back and forth on pricing. Our system lets you  create an account  before or during the request process — registration is free and takes just 30 seconds to complete.

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Whether you're looking for a poetry or essay writing tutor, 24HourAnswers has writing specialists standing by to help. Request a  tutoring session  or  homework help  from our team today. 

To fulfill our tutoring mission of online education, our college homework help and online tutoring centers are standing by 24/7, ready to assist college students who need homework help with all aspects of writing. Our writing tutors can help with all your projects, large or small, and we challenge you to find better online writing tutoring anywhere.

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Custom Essay Writing Services for Students

At Homework Help USA, our goal is to make your life easier with our custom essay writing services. We understand that life can easily get in the way of school. Students can balance a part-time job, have a busy social life, or have an athletic career that can overwhelm them. While you excel in other areas of life, it can be hard to craft an A+ worthy essay on top of all that. Here’s when essay help comes in to keep your grades up and allow you to excel in all areas of your life. Our custom essay writing service will take a load off your shoulders and keep you focused on your goals, no matter how big or small they may be.

With our custom essay writing service, every single paper we produce is original, unique, and tailored to your individual standards and requirements. All of our essays are plagiarism-free, written just for you at the highest level possible. We offer affordable custom essays crafted by our dedicated professional essay writers. They will always meet your deadline, no matter how short it is or what field or industry you’re studying. Our service is designed to help American students get the grades they need to have their best year yet. No matter what the assignment is, we’re always up to the task. Whether it’s an essay outline, a narrative essay, a presentation, a research paper , or even career-driven professional writing, our team of experts are ready to help!

So, what are you waiting for? Let our highly knowledgeable and professional academic writers work on your homework! Our high-quality essay service will guarantee you a stress-free semester! Get a free quote now to see just how affordable and reliable our custom essay writing service really is.

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What's Included in our Essay Writing Services

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300 Words Per Page

To give you the best value for your money, we use a standard 300 words per page – up to 50 more words per page than other essay writing companies!

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Plagiarism-Free

All of our assignments are originally produced, unique, and free of plagiarism. All assignments go through plagiarism-detection software tools via a secure website before they’re sent to you.

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If you want any changes made, it’s not a problem! Our comprehensive free revisions policy allows you to request a revision within (5) days at no extra charge.

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We have a team of friendly, helpful customer support staff who work around the clock, and are available to answer your questions or concerns 24/7, day or night.

We assist in the following service areas:

  • Custom Essays
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America's Best Essay Writing Service

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Our professional essay writing service is all thanks to our writers. Our professional essay writers are highly educated, experienced, and have studied at accredited institutions in North America and around the world. Some have even been published in academic journals within their field. With our team at Homework Help USA, you know you’re in the best hands with a company that truly cares about your academic achievements and success.

Getting professional essay writing done sounds a little too good to be true. So here’s a little bit more about how it all works. First, fill out our custom essay order form or get a quote form, and let us know your deadline, instructions, and any other details that would help. Then, we’ll process your payment either online via credit, PayPal, or debit. Once that’s all set, we’ll get you connected with a top custom essay writer in your discipline or subject area. After your essay is written, it goes through quality assurance and a plagiarism checker before it gets delivered to you, on time, before your deadline. All ordered essays will get to you on time, before your deadline. All you have to do is download it and you’re ready to go!

During the process, our exceptionally friendly and supportive customer service team is on hand and accessible 24/7 to answer any of your questions. Think of us as your support network here by your side to help you soar to success. Ready to get started with our affordable essay writing service and make your student life more stress-free? Our professional essay writing is worth every penny! Get your free quote now.

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Frequently asked questions.

We know you probably have some questions about our online essay writing services and how they work. Here are some answers to some of our most commonly asked questions to get you the information you need faster.

How Do Your Essay Writing Services Work?

To request our essay writing services, all you have to do is fill out the order form . If you don’t see your assignment type listed, or you have a more custom project, you can get a free quote . Once we receive your order form or quote, we’ll process your information and assign one of our professional essay writers who specializes in your field or subject area to start working on the assignment. After your writer completes the order, we’ll put it through a quality check and send you a downloadable link.

What Types of Assignments Can You Help With?

Our team doesn’t just stop at professional essay writing services. We have a team of academics, scholars, and highly educated experts who are proficient in a variety of fields, subjects, and project types. We offer a range of services including PowerPoint presentations, cover letters, editing and proofreading, online tutoring lessons, business reports, and much more. View the full list of services here , or send us an email to request a custom project.

What do you mean by custom essay?

Our custom essays are completely written for your specific instructions and rubric. We don’t pull from a database or a collection of pre-written essays like other essay writing companies do. Instead, we carefully craft a high-quality essay tailored to your individual needs and requirements written by one of our top essay writers who specializes in that field. Your essay is yours alone, and written just for you.

How Much Will Getting Essay Help Cost Me?

Every student has different needs and requirements, so our online essay writing services aren’t necessarily a one size fits all system. We take a few factors into consideration in terms of pricing, such as your timeline or deadline, the type of assignment, the length required, and so on. Learn more about this on our pricing page here .

I’m not sure if I can afford your services, do you offer any discounts?

Yes, we do! In fact, we offer several types of discounts/promotions to our loyal and valued customers. As we aim to keep our services affordable to all of our clients, you can enjoy the following promotions:

  • New client discount (10%): If it’s your first time placing an order with us, you certainly qualify for this! This code is regularly updated to welcome our new customers, so make sure to check the prompt on the bottom left of our website for the code throughout each semester.
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But wait, we still have a lot more than this that we are preparing for! If you think you missed an offer, you can always ask us if there’s any ongoing or coming up promotions by emailing us at info@homeworkhelpglobal.com .

What Sets Your Online Custom Writing Service Apart From Other Services on the Market?

Homework Help Global provides the highest quality custom essay writing services on the market! Many of the other custom writing companies out there offer low quality papers or use paper mills to fulfill as many orders as possible without concern for the students’ grades. At our company, we write quality custom essays for every single customer, written specifically for your assignment guidelines and following your rubric. No two papers will ever be the same. We also have strict quality controls, a strong and dedicated writing team, exceptional customer service, and a passion for helping students. Additionally, we charge per 300 words instead of per 250 words like most online essay writing service providers out there, so you’re getting a better value with us.

How do I Know My Assignment Will be High Quality?

Whether it’s a custom essay or just general assignment or homework help, all of our completed orders go through a strict quality assurance process before we send it over to you. This includes a plagiarism scan and quality check. Additionally, we offer a grade guarantee of 70% or higher as well as a free revisions policy for any changes you’d like to make. Learn more about our grade guarantee and revisions policy in our Terms of Service .

What Subject Areas do You Offer Homework Help In?

We are more than just a custom essay writing service! Our team can handle a variety of different assignments, and we offer a wide range of services that can help you with any aspect of your student life. This includes online tutoring lessons, editing and proofreading (with detailed constructive feedback), resume and cover letter building, reports and case studies, professional writing, PowerPoint presentations, coursework, online quizzes, and much more.

If you have any additional questions, learn more about our professional essay writers and find more answers on our FAQ page or talk to one of our helpful customer service team members using the live chat feature.

Can I request revisions if I need something changed or added to my custom essay?

Yes, you can! We offer an extensive Free Revisions Policy to all of our clients. Each custom essay comes with free revisions subject to our policy guidelines. As long as you aren’t asking for additional work, like additional pages or a different argument/thesis statement, we are happy to make changes at your request.

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Sat / act prep online guides and tips, getting college essay help: important do's and don’ts.

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College Essays

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If you grow up to be a professional writer, everything you write will first go through an editor before being published. This is because the process of writing is really a process of re-writing —of rethinking and reexamining your work, usually with the help of someone else. So what does this mean for your student writing? And in particular, what does it mean for very important, but nonprofessional writing like your college essay? Should you ask your parents to look at your essay? Pay for an essay service?

If you are wondering what kind of help you can, and should, get with your personal statement, you've come to the right place! In this article, I'll talk about what kind of writing help is useful, ethical, and even expected for your college admission essay . I'll also point out who would make a good editor, what the differences between editing and proofreading are, what to expect from a good editor, and how to spot and stay away from a bad one.

Table of Contents

What Kind of Help for Your Essay Can You Get?

What's Good Editing?

What should an editor do for you, what kind of editing should you avoid, proofreading, what's good proofreading, what kind of proofreading should you avoid.

What Do Colleges Think Of You Getting Help With Your Essay?

Who Can/Should Help You?

Advice for editors.

Should You Pay Money For Essay Editing?

The Bottom Line

What's next, what kind of help with your essay can you get.

Rather than talking in general terms about "help," let's first clarify the two different ways that someone else can improve your writing . There is editing, which is the more intensive kind of assistance that you can use throughout the whole process. And then there's proofreading, which is the last step of really polishing your final product.

Let me go into some more detail about editing and proofreading, and then explain how good editors and proofreaders can help you."

Editing is helping the author (in this case, you) go from a rough draft to a finished work . Editing is the process of asking questions about what you're saying, how you're saying it, and how you're organizing your ideas. But not all editing is good editing . In fact, it's very easy for an editor to cross the line from supportive to overbearing and over-involved.

Ability to clarify assignments. A good editor is usually a good writer, and certainly has to be a good reader. For example, in this case, a good editor should make sure you understand the actual essay prompt you're supposed to be answering.

Open-endedness. Good editing is all about asking questions about your ideas and work, but without providing answers. It's about letting you stick to your story and message, and doesn't alter your point of view.

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Think of an editor as a great travel guide. It can show you the many different places your trip could take you. It should explain any parts of the trip that could derail your trip or confuse the traveler. But it never dictates your path, never forces you to go somewhere you don't want to go, and never ignores your interests so that the trip no longer seems like it's your own. So what should good editors do?

Help Brainstorm Topics

Sometimes it's easier to bounce thoughts off of someone else. This doesn't mean that your editor gets to come up with ideas, but they can certainly respond to the various topic options you've come up with. This way, you're less likely to write about the most boring of your ideas, or to write about something that isn't actually important to you.

If you're wondering how to come up with options for your editor to consider, check out our guide to brainstorming topics for your college essay .

Help Revise Your Drafts

Here, your editor can't upset the delicate balance of not intervening too much or too little. It's tricky, but a great way to think about it is to remember: editing is about asking questions, not giving answers .

Revision questions should point out:

  • Places where more detail or more description would help the reader connect with your essay
  • Places where structure and logic don't flow, losing the reader's attention
  • Places where there aren't transitions between paragraphs, confusing the reader
  • Moments where your narrative or the arguments you're making are unclear

But pointing to potential problems is not the same as actually rewriting—editors let authors fix the problems themselves.

Want to write the perfect college application essay?   We can help.   Your dedicated PrepScholar Admissions counselor will help you craft your perfect college essay, from the ground up. We learn your background and interests, brainstorm essay topics, and walk you through the essay drafting process, step-by-step. At the end, you'll have a unique essay to proudly submit to colleges.   Don't leave your college application to chance. Find out more about PrepScholar Admissions now:

Bad editing is usually very heavy-handed editing. Instead of helping you find your best voice and ideas, a bad editor changes your writing into their own vision.

You may be dealing with a bad editor if they:

  • Add material (examples, descriptions) that doesn't come from you
  • Use a thesaurus to make your college essay sound "more mature"
  • Add meaning or insight to the essay that doesn't come from you
  • Tell you what to say and how to say it
  • Write sentences, phrases, and paragraphs for you
  • Change your voice in the essay so it no longer sounds like it was written by a teenager

Colleges can tell the difference between a 17-year-old's writing and a 50-year-old's writing. Not only that, they have access to your SAT or ACT Writing section, so they can compare your essay to something else you wrote. Writing that's a little more polished is great and expected. But a totally different voice and style will raise questions.

Where's the Line Between Helpful Editing and Unethical Over-Editing?

Sometimes it's hard to tell whether your college essay editor is doing the right thing. Here are some guidelines for staying on the ethical side of the line.

  • An editor should say that the opening paragraph is kind of boring, and explain what exactly is making it drag. But it's overstepping for an editor to tell you exactly how to change it.
  • An editor should point out where your prose is unclear or vague. But it's completely inappropriate for the editor to rewrite that section of your essay.
  • An editor should let you know that a section is light on detail or description. But giving you similes and metaphors to beef up that description is a no-go.

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Proofreading (also called copy-editing) is checking for errors in the last draft of a written work. It happens at the end of the process and is meant as the final polishing touch. Proofreading is meticulous and detail-oriented, focusing on small corrections. It sands off all the surface rough spots that could alienate the reader.

Because proofreading is usually concerned with making fixes on the word or sentence level, this is the only process where someone else can actually add to or take away things from your essay . This is because what they are adding or taking away tends to be one or two misplaced letters.

Laser focus. Proofreading is all about the tiny details, so the ability to really concentrate on finding small slip-ups is a must.

Excellent grammar and spelling skills. Proofreaders need to dot every "i" and cross every "t." Good proofreaders should correct spelling, punctuation, capitalization, and grammar. They should put foreign words in italics and surround quotations with quotation marks. They should check that you used the correct college's name, and that you adhered to any formatting requirements (name and date at the top of the page, uniform font and size, uniform spacing).

Limited interference. A proofreader needs to make sure that you followed any word limits. But if cuts need to be made to shorten the essay, that's your job and not the proofreader's.

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A bad proofreader either tries to turn into an editor, or just lacks the skills and knowledge necessary to do the job.

Some signs that you're working with a bad proofreader are:

  • If they suggest making major changes to the final draft of your essay. Proofreading happens when editing is already finished.
  • If they aren't particularly good at spelling, or don't know grammar, or aren't detail-oriented enough to find someone else's small mistakes.
  • If they start swapping out your words for fancier-sounding synonyms, or changing the voice and sound of your essay in other ways. A proofreader is there to check for errors, not to take the 17-year-old out of your writing.

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What Do Colleges Think of Your Getting Help With Your Essay?

Admissions officers agree: light editing and proofreading are good—even required ! But they also want to make sure you're the one doing the work on your essay. They want essays with stories, voice, and themes that come from you. They want to see work that reflects your actual writing ability, and that focuses on what you find important.

On the Importance of Editing

Get feedback. Have a fresh pair of eyes give you some feedback. Don't allow someone else to rewrite your essay, but do take advantage of others' edits and opinions when they seem helpful. ( Bates College )

Read your essay aloud to someone. Reading the essay out loud offers a chance to hear how your essay sounds outside your head. This exercise reveals flaws in the essay's flow, highlights grammatical errors and helps you ensure that you are communicating the exact message you intended. ( Dickinson College )

On the Value of Proofreading

Share your essays with at least one or two people who know you well—such as a parent, teacher, counselor, or friend—and ask for feedback. Remember that you ultimately have control over your essays, and your essays should retain your own voice, but others may be able to catch mistakes that you missed and help suggest areas to cut if you are over the word limit. ( Yale University )

Proofread and then ask someone else to proofread for you. Although we want substance, we also want to be able to see that you can write a paper for our professors and avoid careless mistakes that would drive them crazy. ( Oberlin College )

On Watching Out for Too Much Outside Influence

Limit the number of people who review your essay. Too much input usually means your voice is lost in the writing style. ( Carleton College )

Ask for input (but not too much). Your parents, friends, guidance counselors, coaches, and teachers are great people to bounce ideas off of for your essay. They know how unique and spectacular you are, and they can help you decide how to articulate it. Keep in mind, however, that a 45-year-old lawyer writes quite differently from an 18-year-old student, so if your dad ends up writing the bulk of your essay, we're probably going to notice. ( Vanderbilt University )

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Now let's talk about some potential people to approach for your college essay editing and proofreading needs. It's best to start close to home and slowly expand outward. Not only are your family and friends more invested in your success than strangers, but they also have a better handle on your interests and personality. This knowledge is key for judging whether your essay is expressing your true self.

Parents or Close Relatives

Your family may be full of potentially excellent editors! Parents are deeply committed to your well-being, and family members know you and your life well enough to offer details or incidents that can be included in your essay. On the other hand, the rewriting process necessarily involves criticism, which is sometimes hard to hear from someone very close to you.

A parent or close family member is a great choice for an editor if you can answer "yes" to the following questions. Is your parent or close relative a good writer or reader? Do you have a relationship where editing your essay won't create conflict? Are you able to constructively listen to criticism and suggestion from the parent?

One suggestion for defusing face-to-face discussions is to try working on the essay over email. Send your parent a draft, have them write you back some comments, and then you can pick which of their suggestions you want to use and which to discard.

Teachers or Tutors

A humanities teacher that you have a good relationship with is a great choice. I am purposefully saying humanities, and not just English, because teachers of Philosophy, History, Anthropology, and any other classes where you do a lot of writing, are all used to reviewing student work.

Moreover, any teacher or tutor that has been working with you for some time, knows you very well and can vet the essay to make sure it "sounds like you."

If your teacher or tutor has some experience with what college essays are supposed to be like, ask them to be your editor. If not, then ask whether they have time to proofread your final draft.

Guidance or College Counselor at Your School

The best thing about asking your counselor to edit your work is that this is their job. This means that they have a very good sense of what colleges are looking for in an application essay.

At the same time, school counselors tend to have relationships with admissions officers in many colleges, which again gives them insight into what works and which college is focused on what aspect of the application.

Unfortunately, in many schools the guidance counselor tends to be way overextended. If your ratio is 300 students to 1 college counselor, you're unlikely to get that person's undivided attention and focus. It is still useful to ask them for general advice about your potential topics, but don't expect them to be able to stay with your essay from first draft to final version.

Friends, Siblings, or Classmates

Although they most likely don't have much experience with what colleges are hoping to see, your peers are excellent sources for checking that your essay is you .

Friends and siblings are perfect for the read-aloud edit. Read your essay to them so they can listen for words and phrases that are stilted, pompous, or phrases that just don't sound like you.

You can even trade essays and give helpful advice on each other's work.

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If your editor hasn't worked with college admissions essays very much, no worries! Any astute and attentive reader can still greatly help with your process. But, as in all things, beginners do better with some preparation.

First, your editor should read our advice about how to write a college essay introduction , how to spot and fix a bad college essay , and get a sense of what other students have written by going through some admissions essays that worked .

Then, as they read your essay, they can work through the following series of questions that will help them to guide you.

Introduction Questions

  • Is the first sentence a killer opening line? Why or why not?
  • Does the introduction hook the reader? Does it have a colorful, detailed, and interesting narrative? Or does it propose a compelling or surprising idea?
  • Can you feel the author's voice in the introduction, or is the tone dry, dull, or overly formal? Show the places where the voice comes through.

Essay Body Questions

  • Does the essay have a through-line? Is it built around a central argument, thought, idea, or focus? Can you put this idea into your own words?
  • How is the essay organized? By logical progression? Chronologically? Do you feel order when you read it, or are there moments where you are confused or lose the thread of the essay?
  • Does the essay have both narratives about the author's life and explanations and insight into what these stories reveal about the author's character, personality, goals, or dreams? If not, which is missing?
  • Does the essay flow? Are there smooth transitions/clever links between paragraphs? Between the narrative and moments of insight?

Reader Response Questions

  • Does the writer's personality come through? Do we know what the speaker cares about? Do we get a sense of "who he or she is"?
  • Where did you feel most connected to the essay? Which parts of the essay gave you a "you are there" sensation by invoking your senses? What moments could you picture in your head well?
  • Where are the details and examples vague and not specific enough?
  • Did you get an "a-ha!" feeling anywhere in the essay? Is there a moment of insight that connected all the dots for you? Is there a good reveal or "twist" anywhere in the essay?
  • What are the strengths of this essay? What needs the most improvement?

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Should You Pay Money for Essay Editing?

One alternative to asking someone you know to help you with your college essay is the paid editor route. There are two different ways to pay for essay help: a private essay coach or a less personal editing service , like the many proliferating on the internet.

My advice is to think of these options as a last resort rather than your go-to first choice. I'll first go through the reasons why. Then, if you do decide to go with a paid editor, I'll help you decide between a coach and a service.

When to Consider a Paid Editor

In general, I think hiring someone to work on your essay makes a lot of sense if none of the people I discussed above are a possibility for you.

If you can't ask your parents. For example, if your parents aren't good writers, or if English isn't their first language. Or if you think getting your parents to help is going create unnecessary extra conflict in your relationship with them (applying to college is stressful as it is!)

If you can't ask your teacher or tutor. Maybe you don't have a trusted teacher or tutor that has time to look over your essay with focus. Or, for instance, your favorite humanities teacher has very limited experience with college essays and so won't know what admissions officers want to see.

If you can't ask your guidance counselor. This could be because your guidance counselor is way overwhelmed with other students.

If you can't share your essay with those who know you. It might be that your essay is on a very personal topic that you're unwilling to share with parents, teachers, or peers. Just make sure it doesn't fall into one of the bad-idea topics in our article on bad college essays .

If the cost isn't a consideration. Many of these services are quite expensive, and private coaches even more so. If you have finite resources, I'd say that hiring an SAT or ACT tutor (whether it's PrepScholar or someone else) is better way to spend your money . This is because there's no guarantee that a slightly better essay will sufficiently elevate the rest of your application, but a significantly higher SAT score will definitely raise your applicant profile much more.

Should You Hire an Essay Coach?

On the plus side, essay coaches have read dozens or even hundreds of college essays, so they have experience with the format. Also, because you'll be working closely with a specific person, it's more personal than sending your essay to a service, which will know even less about you.

But, on the minus side, you'll still be bouncing ideas off of someone who doesn't know that much about you . In general, if you can adequately get the help from someone you know, there is no advantage to paying someone to help you.

If you do decide to hire a coach, ask your school counselor, or older students that have used the service for recommendations. If you can't afford the coach's fees, ask whether they can work on a sliding scale —many do. And finally, beware those who guarantee admission to your school of choice—essay coaches don't have any special magic that can back up those promises.

Should You Send Your Essay to a Service?

On the plus side, essay editing services provide a similar product to essay coaches, and they cost significantly less . If you have some assurance that you'll be working with a good editor, the lack of face-to-face interaction won't prevent great results.

On the minus side, however, it can be difficult to gauge the quality of the service before working with them . If they are churning through many application essays without getting to know the students they are helping, you could end up with an over-edited essay that sounds just like everyone else's. In the worst case scenario, an unscrupulous service could send you back a plagiarized essay.

Getting recommendations from friends or a school counselor for reputable services is key to avoiding heavy-handed editing that writes essays for you or does too much to change your essay. Including a badly-edited essay like this in your application could cause problems if there are inconsistencies. For example, in interviews it might be clear you didn't write the essay, or the skill of the essay might not be reflected in your schoolwork and test scores.

Should You Buy an Essay Written by Someone Else?

Let me elaborate. There are super sketchy places on the internet where you can simply buy a pre-written essay. Don't do this!

For one thing, you'll be lying on an official, signed document. All college applications make you sign a statement saying something like this:

I certify that all information submitted in the admission process—including the application, the personal essay, any supplements, and any other supporting materials—is my own work, factually true, and honestly presented... I understand that I may be subject to a range of possible disciplinary actions, including admission revocation, expulsion, or revocation of course credit, grades, and degree, should the information I have certified be false. (From the Common Application )

For another thing, if your academic record doesn't match the essay's quality, the admissions officer will start thinking your whole application is riddled with lies.

Admission officers have full access to your writing portion of the SAT or ACT so that they can compare work that was done in proctored conditions with that done at home. They can tell if these were written by different people. Not only that, but there are now a number of search engines that faculty and admission officers can use to see if an essay contains strings of words that have appeared in other essays—you have no guarantee that the essay you bought wasn't also bought by 50 other students.

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  • You should get college essay help with both editing and proofreading
  • A good editor will ask questions about your idea, logic, and structure, and will point out places where clarity is needed
  • A good editor will absolutely not answer these questions, give you their own ideas, or write the essay or parts of the essay for you
  • A good proofreader will find typos and check your formatting
  • All of them agree that getting light editing and proofreading is necessary
  • Parents, teachers, guidance or college counselor, and peers or siblings
  • If you can't ask any of those, you can pay for college essay help, but watch out for services or coaches who over-edit you work
  • Don't buy a pre-written essay! Colleges can tell, and it'll make your whole application sound false.

Ready to start working on your essay? Check out our explanation of the point of the personal essay and the role it plays on your applications and then explore our step-by-step guide to writing a great college essay .

Using the Common Application for your college applications? We have an excellent guide to the Common App essay prompts and useful advice on how to pick the Common App prompt that's right for you . Wondering how other people tackled these prompts? Then work through our roundup of over 130 real college essay examples published by colleges .

Stressed about whether to take the SAT again before submitting your application? Let us help you decide how many times to take this test . If you choose to go for it, we have the ultimate guide to studying for the SAT to give you the ins and outs of the best ways to study.

Want to improve your SAT score by 160 points or your ACT score by 4 points?   We've written a guide for each test about the top 5 strategies you must be using to have a shot at improving your score. Download them for free now:

Anna scored in the 99th percentile on her SATs in high school, and went on to major in English at Princeton and to get her doctorate in English Literature at Columbia. She is passionate about improving student access to higher education.

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I am an experienced nursing writer. Ready to help you with your assignments and classes. Reach out for assistance. Thanks in advance. God bless you.
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For my biology paper .3000 words. APA. urgent

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Selling Middle B, University and PhD Uvocorp accounts, starting from $400. Email me at #email_below#

In the era of AI in which we live, AI tools could potentially serve as better assistants.

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It's a scam, isn't it? Why would you want a copy of a writer's ID or passport? Do you want my Social Security number and bank account too? You surely will when you set my account and promise to pay $40 per page because of my "high credentials." My bet is it's an African scammer, possibly a former scam "essay writer," who has entered the fake ID business to steal a person's identity. Or has actually never left this operation. Report the fraud to the FBI and never send him anything. This is the source of all these blackmail campaigns.
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My name is Kennedy Ishkat from Unemployed Professors. We are looking to hire exceptional writers. We mostly hire from ENL-speaking countries, but we recently made an exception to include ESL-speaking countries. The ESL writers must prove their skills during the recruitment process. All applicants must possess at least a bachelor's degree. Having a master's degree or Ph.D. is an added advantage. Kindly apply by sending the following documents.

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Hello, i specialize in account creation. I create livingston research, writerbay and edusson account. I also sell rated accounts.

It's not as it used to. The market is saturated with mediocre writers, but they can now improve their writing using the chat bots. It can be detected (bots tend to use too sophisticated words), but teachers don't seem to mind. You can write a poor essay and have it reviewed / corrected automatically to make it better. I believe the strongest and specialized / graduate writers will stay, but the market for simple college essays is weak.

Are you still able to get consistent work? Are there still a lot of assignments during the hot season?

It will definitely be interesting to see what happens. Probably radical changes in the education industry will be coming. Writing is communication and thinking though, so even if a bot can write an assignment that doesn't mean students shouldn't be able to write one.
To me the change is bad for freelancers. However, in some time the algos should be able to detect automated writing and students won't risk using them. But then would profs still bother assigning writing tasks? Who knows.
Can any model research writers talk about how AI and ChatGPT has changed the industry? Are students still buying model essays now that they can just have AI write them for them? Has this industry been totally upended?
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It seems that some of you think that this is a place to order an essay by posting these kinds of messages. If you're looking for a writer here, the first thing that you need to provide is your contact information so that you can be reached. When a writer does contact you, you'll need to be able to provide all of the details of the assignment, including the instructions, length, and due date. Nobody can help you here if you don't leave your contact information and/or if the only thing you post is "Make me a journal," "Essay," or "Write an essay."
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It was only a matter of time before teachers caught up to the lack of relevance that essay writing has on classes these days. Oral essays are the way forward, which makes it more difficult for students to achieve an easy grade. This is not the same as the oral reports that we used to do during our time. This is all about being able to think on the fly and respond intelligently to questions posed in class or online by the teacher. What does this do? It proves the student's ability to think based on long term explanations and reasoning. The end of essays means the end of essay writing mills as well. We will finally be able to get rid of contract cheating in a way that has never been done before. The end of the essay mills means the students will finally learn how to think for themselves rather than being told what to think by their paid writers.
I agree. Essay writing should not be the only method by which we assess the intelligence of the student. We should also consider how well he understood the paper that he wrote. It is one way of proving to the teacher that the student has not paid some essay mill to complete the paper, he has not just done cut and paste jobs from online sources, or that he had an AI write the paper for him. When it is this easy to comply with class requirements, teachers must make the extra effort to verify that the students are actually doing the work as expected. The best way to test that is to do away with essay writing and go back to the old shool method of oral examinations. Ask the student questions that test the intellect in class. There no time for him to find other ways to get answers. His brain will have to kick into high gear if he wants to receive a grade.
I have always wondered what the point of all those memory work based exams were for us when we were studying. Now, it appears that the science of learning has finally caught up with what we all knew, exams prove nothing when it comes to the learning of a student. Memory work just means the student has a photographic memory or, the kid has a good short memory span. There won't be any need for them to remember those stuff once they get out of school. Not unless they are in the STEM field. What is important is that we learned how to develop opinions and think for ourselves. Acts of learning / proof of learning that were frowned upon in the past because it forced teachers to become answerable to the students. Remove that from the equation and the true, natural ability of the student to learn and be intelligent comes out. It is not about memory work after all. It is about how we understand things.
My daughter attends a no homework school. I see no problem with it. She seems to be well adjusted and intelligent. She is even more interested in learning than when she needed to complete daily homework. She has become more curious about the world around her. She asks more questions now that show she is developing her thought process. She experiments with things of interest to her. She does not struggle to complete class tasks anymore. She is happier from what I can tell. Has her learning suffered without the homework? I should say not. More than once I have seen her pick up her school tablet, reviewing the lessons of the day, without being prodded to do so. Learning has become something fun for her. Advanced reading of school material is not a chore, but a way for her to keep in touch with her classmates during off time discussion in their online groups. Removing the pressure of homework has changed the learning landscape for my kid. I am sure it has done the same for others.
I think that no grading classes would be highly beneficial to students these days. Just think back to the time when we were learning. We all struggled to remember those dates, events, names of scientific stuff, all those things that we did not really end up using in the real world. Now, students are being taught to be more realistic in their approach to things. Learn what you have to not because you are forced to memorize things, but because you need to understand its importance. That makes learning about these things much easier than during our time. The only problem I can see with the non grading system is that students may no longer strive to achieve when there is no letter grade or numerical grade attached to the learning process. What reason do they have to learn in that case? When the learning field is level, does that really seem beneficial to the students? Or do they suffer because of the lax learning environment?
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Live Chat Support 101: Definition, Benefits, and Best Practices

Mathew Patterson

Live chat support combines real-time conversation with the ability to share links, collect information, and save a full transcript for later reference, and it is the ideal online service tool for a customer who needs immediate help.

Getting started with live chat support is simple, but making live chat a sustainable, effective part of your customer service strategy takes careful thought and effort. Read on to learn why live chat support matters, how to add it to your support mix, and what it takes to deliver a great live chat support experience.

This is a chapter in our  Ultimate Guide to Live Chat Support . When you're ready, check out the other chapters:

Chapter 1 – Live Chat Support 101: Definition, Benefits, and Best Practices

Chapter 2 – Key Live Chat Statistics for Customer Service Teams

Chapter 3 – How to Implement Live Chat With a Small Support Team

Chapter 4 – The Big Benefits of Live Chat for Customer Service Teams

Chapter 5 – Important Live Chat Tips for Email Support Pros

Chapter 6 – 101 Best Live Chat Response Examples for Customer Service

Chapter 7 – The Best Live Chat Tools for Customer Support

Chapter 8 – 5 Reasons Why Every Ecommerce Store Needs Live Chat

Chapter 9 – Live Chat Best Practices and Common Mistakes

Chapter 10 – Why Contextual Support is Critical to Live Chat

Chapter 11 – Why You Don’t Need an AI Support Chatbot

Chapter 12 – Actionable Live Chat Metrics to Start Tracking Today

What is live chat support?

Live chat support is a way for customers to have real-time, back-and-forth conversations with support agents. Using live chat software embedded on a company’s website, customers can send their questions to a person who can quickly reply to them in the same small window.

example live chat support widget

Live chat software is also used for purposes beyond support for things like enabling sales conversations. However, live chat software that is built specifically for customer support may include additional support-focused features, such as deep integration with knowledge base and shared inbox tools.

Make your website or app more helpful

Beacon lets you suggest relevant help content, offer live chat, and give customers instant access to their support history — all without leaving your site.

Make your website or app more helpful

The benefits of live chat as a support channel

Why should you offer live chat support to your customers? Because customers love it! Studies show that live chat is the preferred choice of many customers, and it has the highest customer satisfaction level of any support channel.

Considering the key benefits of live chat support can help you decide whether it is the right choice for your business.

Live chat support is highly accessible

Live chat software can be integrated right into your customer’s workflow through a consistently available button or link on your website or in your app. Your customer doesn’t need to hunt down a special contact page or dig up an email address; they know exactly where to go when they need help.

That accessibility reduces customer effort , an important factor in building customer loyalty.

Live chat support delivers useful context

Embedding live chat right into the customer’s process gives them the best chance of explaining exactly where they are stuck and what they need.

Good live chat software will let the agent know where the customer is in the process and what they were doing before asking for help. That gives both parties a head start in understanding the problem and determining the solution.

Live chat support is timely

A customer who receives an excellent response to their email enquiry in an hour or two may be satisfied with your service, but a customer who receives the exact same answer in real-time via a live chat will often be much happier because they can continue on with their task immediately.

If your customer is considering making a purchase, renewing their account, or asking for a refund, a solid answer provided quickly can make a real financial difference to your company.

Live chat support is conversational

Many people are more comfortable expressing themselves through chat conversation than through more formal writing. Effective email support puts demands on the customer to explain their issue clearly and provide all the relevant details, tasks at which customers are not always experts.

Live chat support breaks those interactions into smaller chunks and allows the support agent to lead a customer through the process by asking the right questions in the right order. What could be a days-long, back-and-forth conversation through email might instead be a 10-minute chat.

Of course, you can’t just switch on live chat and expect to see the benefits instantly flowing in. Rolling out live chat support requires some careful planning and intentional design.

Adding live chat support into your customer service experience

Adding a brand new support channel to your service offering isn’t a step to take lightly. Often, you will be taking your existing resources (your team, their working hours, and their set of skills) and giving help across more locations. That can be a stretch.

Before you leap into offering live chat support everywhere at once, consider these questions:

Who will you offer live chat support to? You don’t need to make chat an option for every customer or prospect who visits your site. Perhaps you offer live chat to your VIP clients or to newly onboarding customers.

Where is live chat support most valuable? Are there pinch points in your app or sales funnel where having a real-time conversation can help people get unstuck and maintain their momentum? Consider providing live chat support only at those moments, at least initially.

How will you balance your support channels? Look at the time and skills you have to work with, and decide how many hours you can feasibly cover with live chat support. Compare that to the support volume you have incoming through your other channels, and decide on a sustainable mix between them all. You won’t get it right the first time, but you can make an educated guess.

How will live chat integrate with your existing help desk or CRM? The more you know about your customers and their past history with you, the better service you can offer. Choose a live chat support tool that will connect each chat conversation with what you already know about that customer so you don’t lose valuable context.

What training or resources will you need? Give your team the best possible chance to succeed by reviewing their backgrounds and skills and providing them with some guidance on what good chat support looks like. Giving great service through live chat is a different skill set than email or even phone support.

As you integrate your new live chat support channel, begin collecting data about what is working, how customers are reacting, and where your team might need additional help to deliver the best possible support experience.

Live chat support best practices

Delivering consistently great customer service through live chat is not easy, but it doesn’t have to be complicated. We’ve spoken to customer service folks about their experiences and collected the following best practices.

Live chat support best practices as a manager

If you’re responsible for setting up and managing the live chat support channel, there are some moves you can make to improve the experience for your staff and for your customers.

Keep the incoming volume manageable. Your customers look to chat for quick, accessible interaction with your team. If your chat team struggles to keep up, the customer experience will suffer. Use reporting to keep an eye on the overall volume and response time, and take action if needed. Consider offering chat only during certain time windows or to certain customer groups to control volume.

Don’t overload your individual support agents. A typical support agent can handle two or three concurrent chats without losing service quality, but that depends heavily on the type of questions they are answering and the levels of experience of both customer and agent. You should be able to set a maximum chat number so that no one team member is overwhelmed with chat requests.

6 live chat customer service best practices for agents

Here are the six best practices any live chat support agent will need to follow in order to deliver consistently good service.

1. Manage the conversation

Like being on the phone with that one aunt, chats can spin out of control. Being able to bring a chat back to the purpose of the conversation is helpful. Pro tips:

Get on the same page — make sure you and your customer are both talking about the same thing.

Set expectations — let them know if you need to step away or if they will need to wait.

Build boundaries — have prepared responses for tough situations, like customers being abusive.

Switch channels smoothly — if you need to move a chat to email or phone, do it gracefully .

2. Increase your speed

In live chat, responsiveness counts for a lot. It’s better to share the first part of your answer and build your customer’s confidence than to wait until your whole answer is ready. Pro tips to speed up your chat support:

Improve your typing speed — is it time to give Mavis Beacon one last job?

Remove friction — can you replace clunky manual support processes or add context for your staff ?

Use TextExpander or saved replies — there’s no need to type it all out every time!

Build out self-service — A well-stocked, searchable knowledge base , with text and video, can save you and your customer a ton of time.

3. Write concisely

Live chat is not the place for long exposition. Conciseness is a skill you can learn! Start with these tips:

Know your stuff — with strong product and domain knowledge, you can quickly decide what is important for this customer to know and what can be safely left out.

Cut the fluff — you can usually leave those complex edge cases and historical explanations for the long-form knowledge base articles .

Use simple language — avoid using internal names, industry jargon, and marketing phrases.

Be specific — refer to what your customers can see for themselves, using the words they will recognize.

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British Academics Despair as ChatGPT-Written Essays Swamp Grading Season

‘It’s not a machine for cheating; it’s a machine for producing crap,’ says one professor infuriated by the rise of bland essays.

By  Jack Grove for Times Higher Education

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The increased prevalence of students using ChatGPT to write essays should prompt a rethink about whether current policies encouraging “ethical” use of artificial intelligence (AI) are working, scholars have argued.

Times Higher Ed Logo

With marking season in full flow, lecturers have taken to social media in large numbers to complain about AI-generated content found in submitted work.

Telltale signs of ChatGPT use, according to academics, include little-used words such as “delve” and “multifaceted,” summarizing key themes using bullet points and a jarring conversational style using terms such as, “Let’s explore this theme.”

In a more obvious giveaway, one professor said an advertisement for an AI essay company was  buried in a paper’s introduction ; another academic noted how a student had  forgotten to remove a chatbot statement  that the content was AI-generated.

“I had no idea how many would resort to it,” admitted  one U.K. law professor .

Des Fitzgerald, professor of medical humanities and social sciences at  University College Cork , told  Times Higher Education  that student use of AI had “gone totally mainstream” this year.

“Across a batch of essays, you do start to notice the tics of ChatGPT essays, which is partly about repetition of certain words or phrases, but is also just a kind of aura of machinic blandness that’s hard to describe to someone who hasn’t encountered it—an essay with no edges, that does nothing technically wrong or bad, but not much right or good, either,” said Professor Fitzgerald.

Since  ChatGPT’s emergence in late 2022 , some universities have adopted policies to allow the use of AI as long as it is acknowledged, while others have begun using AI content detectors, although  opinion is divided on their effectiveness .

According to the  latest Student Academic Experience Survey , for which Advance HE and the Higher Education Policy Institute polled around 10,000 U.K. undergraduates, 61 percent use AI at least a little each month, “in a way allowed by their institution,” while 31 percent do so every week.

Professor Fitzgerald said that although some colleagues “think we just need to live with this, even that we have a duty to teach students to use it well,” he was “totally against” the use of AI tools for essays.

“ChatGPT is completely antithetical to everything I think I’m doing as a teacher—working with students to engage with texts, thinking through ideas, learning to clarify and express complex thoughts, taking some risks with those thoughts, locating some kind of distinctive inner voice. ChatGPT is total poison for all of this, and we need to simply ban it,” he said.

Steve Fuller, professor of sociology at the  University of Warwick , agreed that AI use had “become more noticeable” this year despite his students signing contracts saying they would not use it to write essays.

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He said he was not opposed to students using it “as long as what they produce sounds smart and on point, and the marker can’t recognize it as simply having been lifted from another source wholesale.”

Those who leaned heavily on the technology should expect a relatively low mark, even though they might pass, said Professor Fuller.

“Students routinely commit errors of fact, reasoning and grammar [without ChatGPT], yet if their text touches enough bases with the assignment, they’re likely to get somewhere in the low- to mid-60s. ChatGPT does a credible job at simulating such mediocrity, and that’s good enough for many of its student users,” he said.

Having to mark such mediocre essays partly generated by AI is, however, a growing complaint among academics. Posting on X,  Lancaster University  economist  Renaud Foucart  said marking AI-generated essays “takes much more time to assess [because] I need to concentrate much more to cut through the amount of seemingly logical statements that are actually full of emptiness.”

“My biggest issue [with AI] is less the moral issue about cheating but more what ChatGPT offers students,” Professor Fitzgerald added. “All it is capable of is [writing] bad essays made up of non-ideas and empty sentences. It’s not a machine for cheating; it’s a machine for producing crap.”

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Academics despair as ChatGPT-written essays swamp marking season

‘it’s not a machine for cheating; it’s a machine for producing crap,’ says one professor infuriated by rise of bland scripts.

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James Hinchcliffe holds a poop emoji while filming on a screen to illustrate Academics despair as ChatGPT-written essays swamp marking season

The increased prevalence of students using ChatGPT to write essays should prompt a rethink about whether current policies encouraging “ethical” use of artificial intelligence are working, scholars have argued.

With marking season in full flow, lecturers have taken to social media in large numbers to complain about AI-generated content found in submitted work.

Telltale signs of ChatGPT use, according to academics, include little-used words such as “delve” and “multifaceted”, summarising key themes using bullet points and a jarring conversational style using terms such as “let’s explore this theme”.

In a more obvious giveaway, one professor said an advert for an AI essay company was buried in a paper’s introduction ; another academic noted how a student had forgotten to remove a chatbot statement that the content was AI-generated.

“I had no idea how many would resort to it,” admitted one UK law professor .

Des Fitzgerald, professor of medical humanities and social sciences at University College Cork , told Times Higher Education that student use of AI had “gone totally mainstream” this year.

“Across a batch of essays, you do start to notice the tics of ChatGPT essays, which is partly about repetition of certain words or phrases, but is also just a kind of aura of machinic blandness that’s hard to describe to someone who hasn’t encountered it – an essay with no edges, that does nothing technically wrong or bad, but not much right or good, either,” said Professor Fitzgerald.

Since ChatGPT’s emergence in late 2022 , some universities have adopted policies to allow the use of AI as long as it is acknowledged, while others have begun using AI content detectors, although opinion is divided on their effectiveness .

According to the latest Student Academic Experience Survey , for which Advance HE and the Higher Education Policy Institute polled around 10,000 UK undergraduates, 61 per cent use AI at least a little each month, “in a way allowed by their institution”, while 31 per cent do so every week.

Campus resource: Can we spot AI-written content?

Professor Fitzgerald said that although some colleagues “think we just need to live with this, even that we have a duty to teach students to use it well”, he was “totally against” the use of AI tools for essays.

“ChatGPT is completely antithetical to everything I think I’m doing as a teacher – working with students to engage with texts, thinking through ideas, learning to clarify and express complex thoughts, taking some risks with those thoughts, locating some kind of distinctive inner voice. ChatGPT is total poison for all of this, and we need to simply ban it,” he said.

Steve Fuller, professor of sociology at the University of Warwick , agreed that AI use had “become more noticeable” this year despite his students signing contracts saying they would not use it to write essays.

He said he was not opposed to students using it “as long as what they produce sounds smart and on point, and the marker can’t recognise it as simply having been lifted from another source wholesale”.

Those who leaned heavily on the technology should expect a relatively low mark, even though they might pass, said Professor Fuller.

“Students routinely commit errors of fact, reasoning and grammar [without ChatGPT], yet if their text touches enough bases with the assignment they’re likely to get somewhere in the low- to mid-60s. ChatGPT does a credible job at simulating such mediocrity, and that’s good enough for many of its student users,” he said.

Having to mark such mediocre essays partly generated by AI is, however, a growing complaint among academics. Posting on X, Lancaster University economist Renaud Foucart said marking AI-generated essays “takes much more time to assess [because] I need to concentrate much more to cut through the amount of seemingly logical statements that are actually full of emptiness”.

“My biggest issue [with AI] is less the moral issue about cheating but more what ChatGPT offers students,” Professor Fitzgerald added. “All it is capable of is [writing] bad essays made up of non-ideas and empty sentences. It’s not a machine for cheating; it’s a machine for producing crap.”

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Policing AI use by counting ‘telltale’ words is flawed and damaging

Making people paranoid about employing familiar and useful words is not the way to encourage responsible AI use, say Lilian Schofield and Xue Zhou 

A woman on a horse uses a mobile phone

Privileged students ‘more likely to use ChatGPT’ on assessments

Survey finds evidence of ‘emerging digital divide’ as majority of undergraduates say they use generative AI to help with assessments

Robot arm

Less than half of top universities publish AI guidelines

Lack of clear guidelines may put instructors on ‘defensive’ over students’ use of ChatGPT, researchers say

A man walks along Brighton Beach using a metal detector to illustrate Programs are not detecting AI text. Is regulation needed to halt cheats?

AI text detectors aren’t working. Is regulation the answer?

Tools developed to stamp out misconduct have been shown to be biased and inaccurate. Will AI creators themselves be forced to do it better?

Related universities

University college cork, university of warwick, reader's comments (19), you might also like.

ChatGPT on phone

AI exam answers undetected and outperform students at UK campus

ChatGPT scores half a grade higher than psychology undergraduates in experiment at University of Reading

Montage of Chinese honour guards rehearse for the National Day parade in Beijing with two researchers in front and planes in the sky to illustrate ‘Chip wars’: can Asian universities fix tech skills shortage?

How Asian universities entered the semiconductor ‘chip wars’

With more countries keen to capitalise on the lucrative industry, policymakers and companies are leaning on universities to address talent deficits

Lecturer view through camera with pause button

Let’s pause lecture recording and stop student loneliness

Evidence suggests that the benefits of lecture capture are coming at the cost of broader student and staff well-being, say Treasa Kearney and Liz Crolley

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